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• 1x fulltime, fixedterm/secondment till Friday 26th June 2026!
• Open to applications from across Aotearoa
• We're offering a competitive salary starting from $125,926 to 139,459, depending on experience

Mō te tūnga | About the role

Are you passionate about driving excellence and continuous improvement? We're looking for a dynamic Team Leader to spearhead our Senior Advisors in Complaint Management, spread across the motu.

In this pivotal role, you'll lead and inspire a team dedicated to assessing, reviewing, and managing complaints. You will collaborate closely with the Manager of Feedback and Complaints to ensure seamless and consistent service delivery nationwide. This role champions a strong service culture and drives excellence in feedback and complaints response, while seeking and implementing opportunities for continuous improvement in our integrated feedback and complaints service.

If you are a change-maker with a commitment to best practices in complaint management, we want you on our team! Apply now to be a key player in transforming our complaint management processes.

Ngā pūmanawatanga ōu | What you will bring

Key requirements of the role include:

• A recognised qualification or studies/papers completed in social work (ideal) or related fields such as psychology, education, social work, nursing, management, business administration, sport and recreation management, or other related fields
• Demonstrated experience in leading high-performing teams and managing multi-disciplinary teams within social services, particularly in Oranga Tamariki or similar organisations.
• In-depth knowledge of contemporary issues in social services delivery and a strong understanding of statutory obligations and the State Sector environment.
• Proven ability to manage multiple tasks, prioritise diverse stakeholder demands, and maintain excellent service focus with a commitment to quality and risk management.
• Strong background in process planning, setting up efficient systems, and developing, preparing, and monitoring service delivery performance measures.
• Excellent verbal, written, and interpersonal communication skills, with the ability to convey complex ideas to diverse audiences and build strong rapport.
• Deep understanding and appreciation of cross-cultural issues, particularly tikanga Māori and Pacific Peoples' culture, along with empathy for working with children and young persons.
• Proven leadership and management skills, including engaging and inspiring staff, developing their skills, providing quality assurance, managing performance, and fostering a positive team culture.
• Strong problem-solving abilities, including conflict resolution, risk management, and maintaining performance under stress, with a commitment to positive outcomes for children, young people, and their families.

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

We are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Nōu te rourou | What's in it for you

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

Me pēhea te tuku tono | How to Apply

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.

If you have any questions about role, please contact Info_recruit@ot.govt.nz

Hurry as applications for this role close at midnight on Sunday 23rd February 2025!

However, we will be reviewing applications and inviting candidates to interview prior to this date, so apply now!

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.