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Madison

Customer Service Representative

  • Posted 2d ago
  • On Site
  • Full Time
Location

Hamilton

Salary

$26  -  $30 /hr

Job Description

Are you currently looking for progression and stability? Or maybe simply looking for a change? Do you want every day to be different?

Madison has partnered with a trusted Kiwi business that has been delivering quality solutions to its partners across New Zealand for over 20 years. They are growing their team and looking for a customer service super star to join the overnight shift (11pm to 7am)

The role: Work in a fast-paced phone-based team taking inbound calls and offering a memorable experience to the customers you encounter.

Day to day you will be:

  • Actively listening to customer needs; providing them with effective solutions to queries
  • Updating customer details and using multiple databases and systems
  • Escalating calls to the appropriate internal teams and providing administrative assistance
  • Being an active team player, participating in team meetings and contributing towards the overall success of the business
  • Eliminating stress and providing certainty for customers during the call


The hours and location:

The offices are conveniently located in Penrose, walking distance to the Penrose train station. There is also free parking provided onsite.

Overnight shifts run from 11 PM to 7 AM, with a total of 40 hours per week scheduled between Monday and Sunday

Please note, you must be able to complete a portion of the training period during daytime hours.

Training and Career Development:

  • Your first few weeks will consist of well-structured training, and going forward you will be paired with highly experienced staff members and mentors for further support
  • Ongoing learning and development is offered – gain work experience in other areas, receive one-on-one coaching and feedback, attend in-house training sessions


To stand out from the rest, you will have:

  • Contact Centre experience or relevant office-based experience, Previous experience working graveyard shifts is preferred but not required
  • A passion for interacting and learning about people
  • A drive to deliver an exceptional customer experience in every interaction
  • Strong understanding of New Zealand geography and different regions
  • Effective communication, questioning, and listening skills
  • A great work ethic, a positive attitude, and contribute to the team


If you have a passion for customer service, we want to hear from you, apply today!

Please note that we can only consider your application if you are already located in Auckland and have eligibility to work in New Zealand.

Hard Skills Required

  • Customer Service Experience
  • Computer Proficiency
  • Familiarity with Procedures and Policies

Soft Skills Required

  • Communication
  • Problem-Solving
  • Adaptability
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