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Robert Walters

Level 2 - Desktop Support Technician

  • Posted 3d ago
  • Hybrid
  • Temp
Location

Auckland

Job Description

Join our dynamic Field Services Team as a Level 2 Desktop Support Technician, where you will play a pivotal role in supporting our retail stores and office environments. This 3-month contract offers a unique opportunity to engage in exciting projects, including pop-up installations, new store launches, and system upgrades, with the potential to transition into a permanent position.

Key Responsibilities:

  • Provide in-person technical support to retail store locations when remote solutions are not feasible.
  • Engage in upcoming projects involving pop-up setups, new store openings, and technology upgrades.
  • Deliver comprehensive support for Microsoft applications, Service Now, and Airwatch.
  • Replace and upgrade equipment as needed to ensure optimal performance.
  • Collaborate with various teams within the organisation to deliver seamless technical solutions.
  • Conduct training sessions to enhance team knowledge and capabilities.
  • Offer support to the head office, assisting 150-200 users with application-based issues.
  • Maintain a customer-focused approach, ensuring timely and effective resolution of technical issues.


Requirements:

  • Proven experience as a Level 2 Desktop Support Technician or similar role.
  • Strong technical skills, including hands-on experience with hardware and software troubleshooting.
  • Proficiency in Microsoft applications, Service Now, and Airwatch.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Willingness to travel to various store locations (up to 1.5 hours from the main office).
  • Mature, responsible, and adaptable individual eager to learn and train on new technologies.


Benefits:

  • Opportunity to work on diverse and exciting projects.
  • Potential for contract extension or transition to a permanent role.
  • Exposure to various roles and responsibilities within a leading retail organisation.
  • Professional development and training opportunities.
  • If you are a motivated, independent professional with a passion for technology and customer service, we invite you to apply for this exciting Level 2 Desktop Support Technician position. Join the team and contribute to the success of our retail operations while advancing your career in a supportive and dynamic environment.


Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Max Lawson on +64 9 374 7300.

Hard Skills Required

  • Technical Troubleshooting
  • Microsoft Applications & ServiceNow
  • Device & System Management
  • Network & Connectivity Support
  • Project & Deployment Experience

Soft Skills Required

  • Troubleshooting
  • Communication
  • Adaptability
  • Team Collaboration
  • Attention to Detail

Job Schedule

  • Shift Work

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