Join our dynamic Field Services Team as a Level 2 Desktop Support Technician, where you will play a pivotal role in supporting our retail stores and office environments. This 3-month contract offers a unique opportunity to engage in exciting projects, including pop-up installations, new store launches, and system upgrades, with the potential to transition into a permanent position.

Key Responsibilities:

• Provide in-person technical support to retail store locations when remote solutions are not feasible.
• Engage in upcoming projects involving pop-up setups, new store openings, and technology upgrades.
• Deliver comprehensive support for Microsoft applications, Service Now, and Airwatch.
• Replace and upgrade equipment as needed to ensure optimal performance.
• Collaborate with various teams within the organisation to deliver seamless technical solutions.
• Conduct training sessions to enhance team knowledge and capabilities.
• Offer support to the head office, assisting 150-200 users with application-based issues.
• Maintain a customer-focused approach, ensuring timely and effective resolution of technical issues.

Requirements:

• Proven experience as a Level 2 Desktop Support Technician or similar role.
• Strong technical skills, including hands-on experience with hardware and software troubleshooting.
• Proficiency in Microsoft applications, Service Now, and Airwatch.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Willingness to travel to various store locations (up to 1.5 hours from the main office).
• Mature, responsible, and adaptable individual eager to learn and train on new technologies.

Benefits:

• Opportunity to work on diverse and exciting projects.
• Potential for contract extension or transition to a permanent role.
• Exposure to various roles and responsibilities within a leading retail organisation.
• Professional development and training opportunities.
• If you are a motivated, independent professional with a passion for technology and customer service, we invite you to apply for this exciting Level 2 Desktop Support Technician position. Join the team and contribute to the success of our retail operations while advancing your career in a supportive and dynamic environment.

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Max Lawson on +64 9 374 7300.