Working with the AA | Me mahi tahi tatou ki AA
For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.
From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.
As we continue this growth journey, we have an exciting opportunity for an Business Reporting Analyst to join our Customer Experience team.
What You'll Be Doing | Mō te Tūranga
This role involves providing management information, business insights, and performance analytics to support Customer You’ll produce regular reports, analyse performance trends, manage reporting systems, deliver dashboards, monitor metrics, and provide insights for customer journey mapping. The role also emphasizes safe work practices and continuous learning.
About You | Mōu
Key to your success in this role is your proven business or financial reporting experience, including reporting, forecasting, and workforce planning. You’ll have advanced knowledge of Microsoft applications and experience in reviewing, monitoring, and measuring systems, procedures, and processes within a service environment, along with a high level of understanding of business systems, technology, and reporting systems. Knowledge or experience with SQL, Tableau, and Salesforce is highly desirable.
What We Offer | Ngā āhuatanga kei a mātou
- Free AA Membership for you and your whānau
- NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
- A day off for your birthday
- Hybrid working arrangement
- Training available / career development
- Discounted insurance
Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.
Apply today for an opportunity to make this role your own; If you are passionate about data analysis and business performance, we would love to hear from you - take your career on its next adventure!
Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.