About Us
At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

About the Team
Downer’s Transport & Infrastructure business manages and maintains road networks across Australia and New Zealand, with civil and commercial construction in New Zealand. We are an integrated trans-Tasman team with a leading portfolio of products and services. By sharing our capabilities and insights across our regions we achieve the best technical solutions for our customers’ challenges, and for our communities.

Job Description
Te kōwhiringa | The Opportunity

Downer is seeking a dynamic and proactive Customer and Stakeholder Manager to join our team in Gisborne. This role is critical in ensuring that our maintenance and construction activities cause minimal disruption while fostering strong relationships with customers, businesses, retailers, the Gisborne District Council (GDC), NZ Transport Agency (NZTA), and other key stakeholders.

The ideal candidate will champion customer engagement, drive effective communication strategies, and uphold the Downer brand through strategic advertising, promotion, and community engagement initiatives.

Key Responsibilities:

Develop, maintain, and implement the Contract Communication Plan to enhance stakeholder relationships.
Manage and oversee stakeholder engagement coordinators within client organizations.
Maintain and enhance customer satisfaction by minimizing disruptions caused by maintenance activities.
Foster a culture of collaboration and effective communication within the team.
Provide customer support during significant operational events impacting service delivery.

Nga pūkenga matua | Important Skills

Relevant qualification or experience in customer and stakeholder management.
Excellent written and verbal communication skills.
Proven track record in delivering exceptional customer service.
Strong relationship management and negotiation skills.
Experience with CRM and RFS systems is essential.
Ability to multi-task under pressure and respond proactively to changing circumstances.

Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here

Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:

Free access to Marram health care benefits and discounted holiday homes
Discounts for Samsung, Repco, PB Tech, Gym memberships and more!
$500 bonus for current employees who refer a friend to Downer
Great promotion and career development opportunities

Have a look at our other great benefits here!

Me pēhea ki te tono | How to apply

If this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 718194

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

Customer and Stakeholder Manager

Downer New Zealand

Customer and Stakeholder Manager

Downer New Zealand

Gisborne

Downer New Zealand

Customer and Stakeholder Manager

Location

Job Description

Hard Skills Required

Soft Skills Required

Benefits and Perks

Job Schedule