Company Description
Waipapa Taumata Rau | The University of Auckland
The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.
The University Library is committed to providing quality library and information services to support and enhance the teaching, learning, research, scholarship and creative work of the University.
Job Description
Te Whiwhinga mahi | The opportunity
Te Tumu Herenga | Libraries and Learning Services is looking for two exceptional people to join our team in the Tai Tonga South Auckland Campus. There are Student Hubs across our campuses, and they are the physical gateway to the University providing a welcoming, friendly, and mana-enhancing support and advice service for future and current students.
We deliver a convenient and unified experience through the provision of mainly in-person services across all areas of being a student, supported by extended operating hours and cross-trained team members. Our services include guidance and advice on being a student, navigating the University, exploring study options, applying, programmes and courses, progression support and planning, learning support and information, Library and IT student services, and wellbeing, engagement, and employability services.
These are both permanent roles, one a part time, and the other a full time, with a salary range of $55,300 - $60,000 depending on skills and experience.
The shift pattern for the part-time role is:
Monday 12pm - 8pm (7.5hrs)
Tuesday 4pm - 8pm (4hrs)
Wednesday 4pm - 8pm (4hrs)
Thursday 4pm - 8pm (4hrs)
Sunday 9am – 5pm (7.5hrs)
The shift pattern for the full-time role is:
Tuesday 12pm - 8pm (7.5hrs)
Wednesday 12pm - 8pm (7.5hrs)
Thursday 12pm - 8pm (7.5hrs)
Friday 12pm - 8pm(7.5hrs)
Saturday 9am - 5pm (7.5hrs)
For more detailed information, please refer to the Position Description.
He kōrero mōu | About you
We are looking for candidates who understand that customer service is not a department, it is an attitude. This means you can demonstrate strong communication, problem-solving, IT and customer service skills, along with the ability to interact with people from various backgrounds. Your passion for great customer service is demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying their needs and resolving or escalating queries.
Nga Pūkenga Motuhake | Important Skills
To be successful in this role, you will display excellent leadership skills, communication skills, a helpful and supportive approach, excellent IT skills, and the ability to excel when working independently, and as part of a team. This role includes supervising a team, so delegation of work, and passion in leading a team is beneficial.
As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably or experience in a similarly complex environment.
Ngā āhuatanga kei a mātou | What we offer
The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.
The University is committed to providing an excellent working environment through:
- Flexible employment practices (including working from home, flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks’ annual leave
In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.
For more information please visit Staff Benefits.
How to apply | Me pēhea te tuku tono
Applications must be submitted online, by the closing date of 12/5/25 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.
Please reach out to Maselina Tufuga via m.tufuga@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.
Additional Information
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz
