Trades And Services, New Zealand

Trades And Services Jobs in New Zealand

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Fletcher Steel

Customer Service Team Leader

  • Posted 3w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Are you a dynamic leader with a passion for driving operational excellence and delivering exceptional customer service? Dimond Roofing, one of New Zealand's most trusted names in the roofing industry, is looking for an enthusiastic Customer Service Team Leader to take charge of our team of five customer service reps in Auckland. If you thrive in fast-paced environments and have a knack for motivating teams to achieve their best, this is your chance to shine!

At Dimond Roofing, we operate in a fiercely competitive market where tight schedules and precision are key. As the Customer Service Team Leader, you will be instrumental in ensuring our customers receive prompt, accurate, and high-quality service. You'll lead a team of five, fostering a collaborative and positive work environment, and play a crucial role in the continued success of our business. Key responsibilities will include:

  • Managing, inspiring and motivating your team to deliver exceptional customer service, ensuring every customer interaction is positive and efficient.
  • Overseeing order fulfillment, ensuring accuracy and timely processing. Collaborate with operations and planning teams to maintain smooth workflows.
  • Championing customer satisfaction and fostering strong relationships with customers, contractors, and internal teams to meet and exceed service expectations.
  • Supporting the growth of your team through training and coaching, ensuring they have the skills to thrive in their roles.
  • Work closely with sales teams to optimise promotions, handle quotes, sales, and enquiries in a professional and service-friendly manner.


What You’ll Bring:

  • You’ve led people before and know how to get the best out your team; particularly in a Customer Service, Manufacturing, or dispatch environment.
  • Your leadership experience has seen you coach, mentor, motivate, encourage, and also have those tough conversations in order to get the best out of your team.
  • You have a knack for solving challenges efficiently, using logic and reason to keep the team moving forward
  • Ability to see the opportunity for improvement, with a history of being able to successfully implement sustainable process changes
  • Your customers are your top priority, and you excel at building relationships and delivering top-tier service with your customer-centric approach.
  • Strong interpersonal skills are essential as you’ll be working with various teams, and with your ability to manage change, you’ll keep things running smoothly even in a constantly evolving environment.


Why join us?

As part of the Fletcher Building group of companies, we can offer great benefits including a competitive salary, flexible working, an incredible parental support scheme, educational support for yourself and your family, an opportunity to learn from some incredibly talented people and a fun and supportive environment with opportunities for growth and development.

If you're ready to lead a talented team and drive exceptional service in a competitive market, Dimond Roofing wants to hear from you. Apply today and make your mark with an industry leader.

Hard Skills Required

  • Team Management
  • Order Fulfillment and Workflow Optimization
  • Process Improvement Implementation
  • Customer Relationship Management (CRM) Tools
  • Sales and Enquiry Handling

Soft Skills Required

  • Leadership
  • Team Motivation
  • Customer-Centric Approach
  • Problem-Solving and Decision-Making
  • Interpersonal Communication

Benefits and Perks

  • 🧠
    Mental Health Workshops
  • 🌿
    Wellness Program
  • 🩺
    Health Insurance
  • 🚚
    Relocation Support
  • ⏰
    Flexible Work
  • 💼
    Life Insurance
  • 📈
    Professional Development
  • ⛑
    Uniform Provided
  • 💚
    Counselling Services
  • 🅿
    Free Parking
  • ☕
    Work Café
  • ⚧
    Gender Transition Support
  • 💪
    Physical Health Workshops
  • 🏘
    Work from Home
  • 💹
    Employee Stock Purchase Plan
  • 💯
    Employee Mentoring Program
  • 📣
    Referral Bonuses
  • 🎉
    Employee Discounts and Rewards
  • 💻
    Company Supplied Technology
  • ⚖
    Work-Life Balance Support
  • 🎖
    Long Service Rewards
  • 🚘
    Travel Reimbursement
  • 🏎
    Competitive Salary
  • 🏆
    Performance Bonus
  • 🏥
    Subsidised Health Insurance
  • 🧕
    Inclusive Workspace
  • 🛂
    Visa Sponsorship
  • 🤱
    Extended Parental Leave

Job Schedule

  • Shift Work
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Build Your Future with Trades and Services Jobs in New Zealand

Ready to nail down a solid career? Trades and services jobs in New Zealand offer hands-on opportunities that keep the country running smoothly. From plumbing and electrical work to automotive services and general labourers, this field is perfect for those who enjoy practical, skill-based work and take pride in their craftsmanship.

Essential Skills for Trades and Services Jobs

Success in trades and services requires technical, personal, and problem-solving skills that are job dependent. Whether you're fixing a leaky pipe, wiring a new home, or servicing a car, attention to detail, a strong work ethic and physical wellbeing is important. Many trades and services require formal training and certification, so staying updated with the latest techniques and standards is key to excelling in these roles.

A Hands-On and Collaborative Workplace Culture

The workplace culture in trades and services is often team-oriented and collaborative. You’ll work in diverse environments, from residential homes and commercial buildings to workshops and outdoor sites. The camaraderie among tradespeople is strong, and there’s a shared commitment to quality and safety. Whether you’re working independently or as part of a team, you’ll find a supportive and practical work environment that values skill and dedication.

Competitive Pay and Growth Opportunities

Trades and services jobs offer competitive wages, with the potential for high earnings as you gain experience and expertise. Entry-level positions provide a solid foundation, and as you become more skilled, opportunities for advancement and specialisation will show up. Many workers progress to supervisory or management roles, or even start their own businesses. Additional benefits often include job stability, apprenticeships, and ongoing training programs to enhance your skills and career prospects.

Balancing Work and Personal Life

While trades and services roles can involve early starts and physical labour, many employers offer flexible working arrangements to help balance work and personal commitments. The nature of the work often allows for varied schedules, and some trades offer opportunities for freelance or contract work, providing additional flexibility.

Hammer Out Your Career in Trades and Services Today!

If you’re ready to get hands-on and build a rewarding career, consider trades and services jobs in New Zealand. With diverse opportunities, high earning potential, and a strong sense of accomplishment, it’s a field where your skills make a real difference.