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Drive the future of digital experiences at the AA! We're seeking a passionate Senior Test Engineer to lead our software testing capability and ensure exceptional quality in our IVR and telephony solutions.

What You'll Be Doing | Mō te Tūranga

Strategic Leadership:

• Develop and implement comprehensive test strategies and plans for IVR systems, APIs, and integrated applications.
• Lead the continuous improvement and evolution of our software testing processes within the technology space.
• Evaluate and recommend new technologies to enhance testing efficiency and effectiveness.
• Collaborate with cross-functional teams to ensure seamless customer experiences and high-quality solutions.

Technical Expertise:

• Perform functional, regression, integration, and performance testing of telephony systems.
• Conduct end-to-end testing of IVR solutions integrated with CRM, databases, and third-party applications.
• Manage and enhance our IVR automation framework, leveraging tools like Cyara.
• Perform API testing of SOAP and RESTful services.
• Provide expert troubleshooting with logs, SIP traces, and network packet analysis.
• Collaborate with security teams to test authentication, encryption, and fraud prevention in IVR systems.

Quality Assurance & Reporting:

• Provide feedback on usability and serviceability, tracing results to quality risks and reporting to project teams.
• Assess test coverage and make risk-based decisions.
• Support BAU operations with smoke testing, regression testing, and post go-live support.
• Contribute to release management, including Git workflows and deployments.

Lead & Develop:

• Take ownership of self-development to grow individual capability.
• Lead and develop teams, providing clear direction to cross-functional teams.
• Coach individuals to achieve success and foster a positive team culture.

About You | Mōu

• Tertiary qualifications in Computer Systems, Software/Telecommunications Engineering, or equivalent.
• Minimum 7 years of experience in manual and automation testing.
• Proven experience in defining test strategies and plans for IVR systems.
• Strong knowledge of AWS services, Amazon Connect, Lambda, Concierge, Cornerstone CX, Verint WFM, Salesforce, and Datadog.
• Experience with IVR testing frameworks like Cyara (highly advantageous).
• Proficiency in functional, integration, API, and non-functional testing.
• Strong troubleshooting skills with logs, SIP traces, and network packet analysis.
• Experience in security and performance testing.
• Excellent communication and collaboration skills.

What We Offer | Ngā āhuatanga kei a mātou

• Competitive salary package.
• Comprehensive benefits package.
• Opportunities for professional development and growth.
• Work-life balance.
• A supportive and collaborative team environment.
• Free AA membership for you and your whānau.
• NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver.
• A day off for your birthday.
• Discounted insurance.

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years, the AA has been a trusted partner to Kiwis, guiding them on their journeys. We are a dynamic organization that is constantly evolving and offering a wide range of services and products.

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We encourage you to be your authentic self throughout the recruitment process.

If you are interested in this role but feel you may not meet all the requirements, please still get in touch. We would love to discuss how your skills and experience could be a great fit.

Come join us and take your career on its next adventure!

Apply Now!