Service Delivery Manager Jobs in New Zealand

100% New Zealand owned, Red Badge Group is New Zealand’s leading independent provider of crowd management services across stadiums, music events, sporting events, conferences and exhibitions. Red Badge Group has a wide range of clients who we provide our hosting and customer service focused security solutions to. These venues include, FMG Stadium, Claudelands Events Centre, Globox Arena, Seddon Park, Bay Oval and many more.

We are looking for an outstanding leader who will be responsible for the planning, implementation and management of customer service, security and hosting operations across Waikato, Bay of Plenty and the wider regions. Key to the role will be managing and growing a team of people whose vision will be to deliver exceptional, industry leading solutions across a variety of events.

The role will have a large focus on partnerships with key stakeholders and be able to develop an understanding of expectations whilst decisively ensuring these expectations are exceeded within your team.

We are seeking an individual who can demonstrate enthusiasm, drive and commitment that will inspire both the customer and employees. The role will require flexible working hours in order to support high profile events and match days as necessary. We are seeking someone who is looking to grow with us into this exciting time within our Waikato region and team.

Role Responsibility:

• Establish and maintain outstanding working relationships with all stakeholders and clients to enable the delivery of our services.
• Foster a high performing and exciting environment in order to be able to attract the best people to support our operations.
• Ensure that all employees are fully inducted, engaged & trained to carry out their specific roles.
• Ensure all events are adequately resourced with personnel and integrate this provision within the total event planning.
• Ensure that all venue policies and procedures are fully implemented, adhered to and communicated to employees.
• Constructively challenge current thinking and practice, offering new ideas, alternatives or improvements to existing products, services and approaches.
• Have a strong focus on the development of your team with a view of being the ‘best in the business’.

The Ideal Candidate

• Proven experience of 1 to 3 years in a people leadership role within the security, event industry or a similar service-based environment.
• Experience in managing small to medium client accounts and multi-site operations.
• Exposure to operational coordination, client services, or workforce management (preferred).
• Strong communication and interpersonal skills with a focus on building positive client relationships.
• Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
• Excellent interpersonal and communication skills, with a proven ability to build and maintain strong client relationships.
• A proactive approach to identifying and addressing issues, with the ability to escalate when necessary.
• Understanding of event security operations, compliance requirements, and risk management.
• Proficiency in using workforce management systems and reporting tools.
• Analytical mindset with the ability to identify and address challenges proactively.
• Ability to maintain discipline and enforce minimum standards.
• Flexibility – this is not your usual 9-5 job – working evenings/ weekends is required at times.

Full clean New Zealand driving license and clean Criminal History.
This is a brilliant opportunity to develop to your potential in the Event Operations & People Leadership space, in the best company in the business.

Apply now to express your interest in the role- we would love to hear from you!