Senior Service Advisor Jobs in New Zealand

Job reference - 40201

• One of Rotorua's number one vehicle dealerships with a busy and professional service operations site
• Top remuneration on offer with additional performance-based incentives
• A great opportunity to be part of a reputable and growing dealership group

Access 33 years of our client relationships and connections and find your next job. New Zealand's leaders in motor industry recruitment since 1991. Automotive Employment NZ has been awarded Sourcr 2024 Automotive Agency of the Year.


About the employer and location
For decades this dealership has been Rotorua's most trusted name in motoring. Boasting numerous awards over the years, this dealership is driven to deliver exceptional customer experiences and are determined to succeed in all areas of the business to ensure continued growth.

If a great work/life balance is what you are after, then Rotorua is an ideal place to live!


The role
As a Service Advisor, you will be the vital link between customers and the service team, ensuring a seamless and positive experience. You'll play a key role in providing expert automotive guidance, collaborating with the service team to schedule and manage vehicle repairs, while consistently exceeding customer expectations.

Duties and accountabilities:

• Greet customers and assess their service needs
• Provide accurate information on vehicle maintenance and repair services
• Schedule service appointments and manage customer expectations
• Liaise with technicians to ensure timely and efficient service completion
• Communicate service progress and costs to customers
• Upsell additional services and maintenance when appropriate
• Maintain detailed service records and ensure accurate invoicing
• Handle customer inquiries and resolve concerns promptly and professionally

The skills and experience sought

• Previous experience as a Service Advisor, preferably in a franchise dealership environment
• Familiarity with all aspects of automotive repair and maintenance processes
• Solid communication skills, both verbal and written
• Good computer literacy (experience on dealership software highly advantageous)
• High levels of customer focus and interpersonal skills
• Excellent time management skills and the ability to priorirtise tasks in a fast-paced customer service environment
• A valid driver's license

What's on offer

• Market related salary with additional commissions
• Career growth potential
• A supportive and professional work environment
• Great family lifestyle, excellent schools, and significant sunshine hours

How to apply
Applications from those wanting to relocate from elsewhere within NZ are welcome. If you are based offshore and wanting to move to New Zealand and meet the requirements - please APPLY NOW. We are able to assist you with your visa requirements making the process seamless.

If reading online, click the APPLY NOW section and submit your application online. For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion. Phone during NZ business hours: The international landline is +64 9 271 3200.

You can also visit the job board on our website to view further vacancies https://www.automotiveemployment.co.nz/jobs

Jobcorp owned companies include Jobcorp NZ Ltd, Jobcorp Immigration, and Automotive Employment NZ. Our company has business interests in recruitment, the provision of immigration advice, and the provision of employment relations advice.

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