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Madison

Operations and Customer Relationship Support

  • Posted 1w ago
  • On Site
  • Full Time
Location

Queenstown

Job Description

We’re looking for an organised, motivated and people-focused superstar to join our clients growing cleaning business in Wanaka! If you love building strong relationships, keeping things running like clockwork, and being part of a supportive and hard-working team – this could be the perfect role for you.

About the Role

In this newly created role of Operations and Customer Relationship Support (Cleaning), you’ll provide Operations Support, and Customer Relationship and Quality Assurance Management to the wider South Island. This role is all about ensuring smooth day-to-day operations and delivering exceptional customer service. You’ll help schedule jobs, respond to client queries, support staff in the field, and keep everything running behind the scenes.

Although this position is based in Wanaka, there is paid travel required on an as and when basis including weekends with paid overnight accommodation.

Key Responsibilities

  • Manage and coordinate cleaning schedules and team logistics
  • Communicate with clients to confirm bookings, resolve issues, and maintain strong relationships
  • Provide administration support – including updating job records, invoicing support, and reporting
  • Help with staff onboarding, training coordination, and team communication
  • Support the Operations Manager with process improvements and daily planning
  • Jump in to assist with quality control and job inspections when needed


What We’re Looking For

  • Excellent organisation and time management skills
  • Strong verbal and written communication
  • A customer-first mindset and the ability to build rapport easily
  • Great problem solving skills with the ability to think on your feet
  • Confident with technology – booking systems, email, Excel, etc.
  • Experience in operations, administration, accounting or customer service is a plus
  • Experience working in a cleaning or facilities industry preferred


What We Offer

  • A permanent full-time role with variety and room to grow
  • A supportive and friendly team culture
  • Training and development opportunities
  • The chance to live and work in beautiful Wanaka
  • Company car with fuel, laptop and phone


Apply Now!

Sound like your kind of role? Submit your CV today.
For any queries, please contact Hannah on hannah.williams@madison.co.nz

Applications will be reviewed as and when they are received so don’t delay, apply today!

Reference: 142581

Desired Soft Skills

  • Communication
  • Problem-Solving
  • Time Management
  • Job Scheduling & Logistics Coordination
  • Administration & Reporting Tools
  • Customer Relationship Management (CRM)

Benefits and Perks

  • 🚗
    Company Car
  • ⛽
    Vehicle/Fuel Card
  • 💻
    Company Supplied Technology

Job Schedule

  • Shift Work
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