Healthcare And Medical, New Zealand

Healthcare And Medical Jobs in New Zealand

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TSA Group Australia

Contact Centre Consultant

  • Posted 1w ago
  • Hybrid
  • Full Time
Location

Auckland

Job Description

Who are we?

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Why work with TSA?

  • Competitive Salary Package + Kiwi Saver
  • This role is based in Auckland, New Zealand
  • Remote Work Set Up – full time working from your home office
  • Our #TSAWays are what we are all about. Think of them as the vibe!
  • Comprehensive training, with ongoing coaching and development
  • A vibrant and rewarding recognition program - We love to celebrate our people!
  • We are proud of our fun, friendly and supportive team environment


Job Description

Responsibilities

Our Contact Centre Consultants are responsible for ensuring an outstanding service experience across our inbound voice channels. Handling enquiries across all stages of a customers journey, our Consultants focus on connecting, resolving and ensuring customers have the confidence that we have them sorted. It is important that our interactions are efficient, but that we are delivering service that meets the needs of our customers through meaningful conversation.

First contact resolution is a key focus of these roles, ensuring we are working with other departments where needed to resolve things for our customers in a personal and empathetic way.

What will a normal day look like?

  • Receive and assess customers queries via phone
  • Understand the customers concerns to determine the most appropriate approach for resolution
  • Working with other departments collaboratively to achieve a resolution
  • Respond and resolve customer concerns


This role is 100% remote work within Auckland area with a schedule that operates from 6am – 12am NZT from Monday to Sunday.

Qualifications

Core Competencies:

  • Strong verbal communication skills, with ability deliver responses in a clear, confident, and professional manner
  • Ability to understand and interpret verbal communication
  • Strong technical ability
  • Ability to work with other departments to achieve a resolution for customers
  • Strong Interpersonal skills
  • Attention to detail and accuracy
  • Professionalism when dealing with internal and external consumers
  • Ability to work at pace and deliver to targets and SLA has context menu


Basic Qualifications:

  • Previous experience in a voice contact centre role, ideally in a complex industry
  • Previous experience in customer service
  • Airline industry experience an advantage


Check out our social media pages:

TSA Website - https://tsagroup.com.au/
Instagram - https://www.instagram.com/tsa_group_/
LinkedIn - https://www.linkedin.com/company/tsa-group-australia/

Benefits and Perks

  • 🏘
    Work from Home
  • 🖥
    Computer Assistance
  • 📈
    Professional Development
  • 💻
    Company Supplied Technology
  • 🎖
    Long Service Rewards
  • ❤
    Care and Appreciation
  • 📣
    Referral Bonuses
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Make a Difference with Healthcare & Medical Jobs in New Zealand

Ready to make a meaningful impact? Healthcare and medical jobs in New Zealand offer a fulfilling and vital career path for compassionate and skilled individuals. From nursing and medical practice to support worker and healthcare administration, this sector provides a range of opportunities to care for others and contribute to community well-being.

Essential Skills for Healthcare and Medical Jobs

To succeed in healthcare and medical roles, you'll need a blend of clinical expertise, empathy, and strong communication skills. Whether you're diagnosing illnesses, providing patient care, or managing healthcare facilities, attention to detail and the ability to work under pressure are crucial. Many roles require formal education and certification, along with ongoing training to stay updated with the latest medical advancements and practices. Interpersonal skills, teamwork, and a commitment to patient confidentiality are also key attributes.

A Compassionate and Collaborative Workplace Culture

The workplace culture in healthcare and medical fields is centred on compassion, collaboration, and continuous improvement. You’ll work in diverse environments, including hospitals, clinics, community health centres, and private practices. The focus is always on patient care and well-being, with a strong sense of teamwork and mutual support among. Whether you're part of a small practice or a large hospital, the commitment to making a difference in patients' lives is ever-present.

Competitive Pay and Professional Development

Healthcare and medical jobs offer competitive salaries and significant opportunities for career advancement. Entry-level positions provide a good starting point, with pathways to specialise in areas such as surgery, paediatrics, or healthcare management. Many employers offer benefits like health insurance, retirement plans, and continuing education programs to support your professional growth. As you gain experience and expertise, the potential for higher earnings and leadership roles increases.

Achieving Work-Life Balance

While healthcare roles can involve long hours and shift work, many employers prioritise work-life balance to support their staff. Flexible working arrangements, like part-time options are often available. Employers also recognize the importance of mental and physical well-being, offering benefits such as wellness programs, paid time off, and employee assistance programs.

Start Your Healthcare and Medical Career Today!

If you’re passionate about helping others and making a difference, consider a career in healthcare and medical fields in New Zealand. With diverse opportunities, competitive pay, and a compassionate work environment, it’s a field where your skills and dedication can truly shine.