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Oranga Tamariki

Assessor Customer Information Requests

  • Posted 1w ago
  • On Site
  • Full Time, Fixed Term Contract
Location

Wellington

Salary

$62.5  -  $68.78 k/yr

Job Description

  • 1 fulltime fixed term position available till 02 April 2026
  • Position will be based in Te Whanganui a Tara/Wellington
  • We're offering a competitive salary starting from $62,500 to $68,781, depending on experience



Mō te tūnga | About the role

Join our team as an Assessor, where you'll play a crucial role in ensuring compliance with the Privacy Act and Official Information Act by responding to customers who request the information we hold about them. As part of the Customer Information Requests team, you will assess customer files and make informed decisions using a risk-based approach to provide the right information. You'll communicate effectively with customers, other Oranga Tamariki teams and external agencies.

You'll also be responsible for identifying opportunities for improvement and participating in continuous learning and development. If you're detail-oriented and have a strong understanding of privacy legislation, we encourage you to apply.

Ngā pūmanawatanga ōu | What you will bring

Key requirements of the role include:

  • Customer service experience
  • An understanding of the Privacy and Official Information Acts
  • Experience with risk assessing, dealing with issues and identifying solutions
  • Ability to manage sensitive and confidential information in an appropriate manner
  • Knowledge and experience working with standard office software products e.g. Word, Excel
  • Sensitivity and understanding of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture
  • A relevant tertiary qualification or equivalent relevant work experience is desirable


Nōu te rourou | What's in it for you

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant coaching and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.

Our vision is to ensure New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Oranga Tamariki—Ministry for Children has a commitment of putting tamariki first, we believe aroha is vital, we respect the mana of people, we are tika and pono, we value whakapapa and we recognise that oranga is a journey.

Me pēhea te tuku tono | How to Apply

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.

If you have any questions about role, please contact Info_recruit@ot.govt.nz

Hurry as applications for this role close on Thursday 27th February 2025!!

Our code of conduct sets our expectations for our kaimahi and requires them to present at work free from the influences of both drugs and alcohol.

Hard Skills Required

  • Proficiency in Standard Office Software (Word, Excel, etc.)
  • Risk Assessment
  • Decision-Making
  • Understanding of Privacy and Official Information Acts

Soft Skills Required

  • Attention to Detail and Confidentiality
  • Effective Communication and Customer Service
  • Cultural Sensitivity and Awareness

Job Schedule

  • Shift Work
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