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Appcues is seeking a strategic and hands-on VP of Finance & Operations to lead our finance and operations team and elevate our financial planning, forecasting, business intelligence, revenue operations and operational finance capabilities while ensuring continued excellence in controls, governance, and corporate secretarial responsibilities.

What You’ll Do

• Financial Planning & Analysis (FP&A): Build and scale our forecasting, budgeting, and financial modeling capabilities to drive strategic decision-making.
• Business Intelligence (BI): Partner with teams across the business to develop data-driven insights that inform growth and efficiency.
• Operational Finance: Be a partner to product, engineering, and GTM teams to help them set and measure goals effectively and ensure the business has a strong spend to outcomes cadences to ensure our hard earned gross margin dollars are being invested in the right areas
• Revenue Operations: Ensuring our marketing, sales, and customer journey processes are fluid, integration and measurable. Partnering with our VP of marketing, VP of Sales and CX and CEO to drive a high velocity GTM strategy and leading a director of operations
• Strategic Revenue & Business Operations: Lead and integrate revenue operations and broader business operations to ensure systems and processes are connected, efficient, and driving productivity.
• Operational Roadmap: Define and execute a company-wide operational roadmap, aligning teams, systems, and workflows to support business objectives.
• Controls & Governance: Uphold rigorous financial controls, compliance, and corporate secretarial responsibilities as the company continues to expand.
• Strategic Partnership & Leadership: Act as a key partner to the CEO and executive team, ensuring financial and operational strategy aligns with business goals. Serve as a board observer, providing insights and guidance.
• Leading our Director of finance, Director of rev ops, BI, teams with transparent, clear and concise goals and a cadence of coaching that enables everyone on the team to be at their best

What You Bring:

• Proven track record in senior finance leadership roles at high-growth SaaS or technology companies specifically in going from $20-100m in ARR
• Expertise in FP&A, forecasting, BI, operational finance, revenue operations, and business operations—with a strong grasp of SaaS metrics and growth levers.
• Experience driving cross-functional operational roadmaps and aligning systems and processes to improve business outcomes.
• Strong understanding of financial controls, governance, and compliance.
• Strategic mindset with a hands-on approach—able to dive into details while driving high-level initiatives.
• Exceptional leadership and communication skills, with the ability to influence at all levels.

This is a high-impact role at the heart of Appcues’ growth. If you’re a finance and operations leader who thrives on driving insights, building scalable systems, and shaping the future of a SaaS company, we’d love to hear from you.

About Us

At Appcues, our platform enables SaaS companies to drive growth through optimizing onboarding, expansion, renewal and expansion. With over 1,400 customers, strong integrations, and a wealth of data around what drives usage in SaaS we are uniquely positioned to leverage our assets to create a new paradigm in growth for technology businesses.

Our Benefits

• 100% remote - We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. This won't change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and we get together annually for a fun off-site retreat.
• Well-being - You'll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.
• Fair pay - Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market value
• Home office and tech budget - Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology.
• Coworking space, on us - Home office not cutting it? We'll reimburse your monthly coworking fees.
• Equity - We want everyone invested in our success. We grant every employee equity in the company.
• Transparency and collaboration - We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend.
• Flexible Time Off - We believe time away to reflect and explore makes us all more productive, so employees don’t accrue vacation time – they work with their managers to schedule time off when they need it, consistent with our Flexible Time Off policy. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays.