Customer Support Representative Albany, New Zealand

Customer Support Representative Albany Jobs in New Zealand

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ASB Bank Limited

Tribe Lead

  • Posted 1w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Here at ASB, Transformation is key to how we simplify our business and build capability to improve the way we execute, the customer is at the heart of everything we do and improving outcomes for our customers is a cornerstone of our business.

Mō te Tūranga | About the role

Core Tribe Lead

This role will be reporting into our Core Banking Transformation Executive and will define the strategic direction and roadmap for the Core Tribe, ensuring alignment with ASB's overarching strategies. You will be accountable for delivering the tribe business outcomes, which include the strategic modernisation of ASB's core banking systems, and lead cross-functional Squads to deliver exceptional experiences and drive business value. All whilst managing the end-to-end value chain with a lens on risk, compliance and cost.

This role will require collaboration with bank wide teams and leaders in order to sequence key deliverables and ensure smooth and timely execution.

You will identify opportunities to improve, challenge and innovate across the ASB eco-system, through knowledge share on best practice and proactively seeking CBA Group and external insights. The role will sit on the Technology and Transformation Leadership Team and play an active role in leadership of the division.

Ō pūkenga | About you

In order to succeed in this role, you will have illustrated experience as a cross functional leader, with tenured exposure to business strategy, product management and customer value realisation. Ideally you will have experience in technology delivery but as a minimum there should be a strong foundational understanding of technology architecture and systems.

You should be solution focused with confidence in your decision making, be able to take complex information and translate this into business language such as roadmaps, outcomes and to make trade-off decisions. You will bring previous experience working across multiple stakeholders and teams with a proven ability to influence where necessary.

Te mahi ki ASB | Working for ASB

In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. ASB is committed to fostering a culture where people are engaged, passionate and valued - living our values every day is integral to achieving our purpose.

In our diverse and accepting environment, our people grow their agile mind-set, learn, evolve and utilise their skills, while being empowered to make decisions.

We offer flexible and supportive work environment; we help people grow and celebrate together. Be a part of the growth story that is ASB.

Me pēhea te tono | How to apply?

Please see attached position description for more information on the role

Hard Skills Required

  • Cloud Expertise
  • Software Engineering
  • DevOps Practices
  • Agile Methodologies
  • Workforce Planning

Soft Skills Required

  • Leadership
  • Mentoring
  • Collaboration
  • Problem-Solving
  • Communication

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • ⚖
    Work-Life Balance Support
  • 💸
    Payroll Giving
  • 💼
    Life Insurance
  • 🧠
    Mental Health Workshops
  • 🌿
    Wellness Program
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 🏆
    Performance Bonus
  • ⏰
    Flexible Work
  • 🍇
    Fruit Box
  • ☕
    Work Café
  • Wellbeing Support
  • Bereavement Leave
  • Sick Leave

Job Schedule

  • Shift Work

Company Video

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