Customer Specialist Jobs in New Zealand

Mō mātou | About us
The Delivery team is part of Inland Revenue’s Enterprise Services Planning, Design and Delivery team. Team members are specialists in the integrity of the end to end functional solution across Oracle (Ātea). They plan, schedule, build, test and deploy patches and releases to maintain the health and currency of systems.  

At Te Tari Taake Inland Revenue we’re passionate about Aotearoa New Zealand being a great place to live and work.  We’re making it simpler for everyone to pay tax that pays for things like health care, education and protecting the environment. We are committed to keeping to the Treaty of Waitangi's guiding principles in our work for and with Māori customers and our employees, their whānau, hapū and iwi. IR is committed to building an inclusive workplace free from inequalities, where all our people are valued, respected and feel supported to reach their full potential.  

Mōu | About you
As a Senior Technology Specialist (level 3), reporting to the Service Owner – Initiative and Release Delivery you will be working within a team of effective and productive operators.

The ideal candidate will have the following skills and experience:

• Experience in Agile and DevOps methodologies.
• A minimum of 5 year’s experience supporting or implementing Oracle Fusion cloud products/modules, experience with SAP would also be helpful.
• Has prior experience as a Developer/Implementer/Programmer/System Administrator.
• Ability to apply and translate the technology to the business in a professional manner.
• Has prior experience in system or user acceptance testing including coaching others.
• Project management/administration skills are essential and experience in ServiceNow and Jira is preferred.
• Be self-motivated, highly focused and responsive to the needs of the customers.
• Ability to collaborate with key partners/customers to understand/identify requirements and document this throughout the process (impact assessments, deployment and delivery plans, progress reports and completion reports).
• Ability to work independently requiring minimal direction, execute projects following established guidelines/procedures and take initiative to explore and solve problems
• Experience in leading projects and as a senior team member coaching other team members and stakeholders.
• This is a dynamic and busy role requiring you to be well organised, forward thinking and a good team player. Innovate and challenge yourself in a world-class service organisation.

Tono mai | Apply here
This is your opportunity to innovate and challenge yourself in a world class service organisation.
Please apply online by attaching a copy of your CV and Cover Letter, telling us about the experience you’ll bring to the role, as well as what motivated you to apply and examples of how you have demonstrated the capabilities for the role you are applying for.

To request a copy of the Role Description or for any questions, please contact marco.van-hofwegen@ird.govt.nz .