Customer Services Officer, New Zealand

Customer Services Officer Jobs in New Zealand

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Fletcher Steel

Detailer (Fletcher Reinforcing, Christchurch)

  • Posted Today
  • On Site
  • Full Time
Location

Christchurch

Job Description

Fletcher Reinforcing are market leaders in the supply of reinforcing throughout New Zealand. Our team have a passion for the Fletcher Reinforcing brand and a drive to be the best in the industry. This means we are constantly striving to deliver the highest level of service to our wide range of customers around the country.

We have an opportunity for a intermediate Detailer with good experience in reinforcing to join our team based in Christchurch. This role is responsible for accurately detailing Reinforcement from drawings and specifications provided by customers – a critical part of our operation.

Providing the best service to customers requires the Detailer to have;

  • A customer focus with high levels of customer interaction
  • Strong technical knowledge around the detailing of reinforcing steel
  • Proactive collaboration with internal manufacturing, inhouse prefab and onsite placing teams
  • A disciplined approach to utilising best practice systems developed by Fletcher Reinforcing


To join the team, you must have:

  • 2-3 years' experience detailing Reinforcing Steel
  • The ability to deal with people from a wide range of backgrounds – so excellent communication skills is a must
  • Experience in the interpretation of structural drawings and specifications
  • Attention to detail with a consistently high level of accuracy
  • Strong computer literacy (Mainly AutoCAD, Tekla & MS office) with the desire to upskill to the latest industry software
  • Managing additional costs and variations in a timely manner during the course of a project.
  • Timely submission of claims and resolving associated issues
  • Experience dealing with Consultant Engineers, Architects and Tier 1 and 2 Contractors


The Offer:

  • Excellent remuneration package and career development opportunities
  • Great team culture & environment
  • Full support from a positive and highly engaged management team
  • Opportunity to gain from the many Fletcher Building employee benefits


We value your experience and skills, but to succeed in this team you will also need to demonstrate the qualities we value as an organisation. We are looking for people who thrive working in a team environment, who are there for each other during challenges and successes. People who put the customers first and are always thinking about innovative ways to solve business and customer needs. Our people act with integrity, are down to earth, open and honest and always looking for ways to improve.

Desired Soft Skills

  • Attention to Detail
  • Problem-Solving Ability
  • Time Management
  • Collaboration and Communication
  • Adaptability and Resilience
  • Attention to Quality Control Processes
  • Project Coordination and Scheduling
  • Knowledge of Reinforcing Steel Detailing Standards
  • Construction Drawing Interpretation
  • Proficiency in Drafting Software

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • 💯
    Employee Mentoring Program
  • ⚧
    Gender Transition Support
  • 🩺
    Health Insurance
  • ⚖
    Work-Life Balance Support
  • 💼
    Life Insurance
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 💪
    Physical Health Workshops
  • 🌿
    Wellness Program
  • 🏥
    Subsidised Health Insurance
  • 📈
    Professional Development
  • 🛂
    Visa Sponsorship
  • 🏎
    Competitive Salary
  • 💹
    Employee Stock Purchase Plan
  • 🎉
    Employee Discounts and Rewards
  • 🅿
    Free Parking
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • 🚚
    Relocation Support
  • 🏆
    Performance Bonus
  • 🚘
    Travel Reimbursement
  • 💻
    Company Supplied Technology
  • ⛑
    Uniform Provided
  • ⏰
    Flexible Work
  • ☕
    Work Café

Job Schedule

  • Shift Work
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