Customer Services Officer Jobs in New Zealand

About New Zealand Couriers

Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand's most experienced courier provider, and to be the flagship brand of Freightways.

About the role

Based at our Nelson branch, you'll work within a small telesales team - your key goal will be providing first-class service to a portfolio of existing clients using our courier delivery services. Focused on client retention, you'll make daily calls and identify and action upselling opportunities to increase revenue from our existing customers. You'll be driven by the achievement of weekly targets and in return rewarded with a generous incentive scheme.

This is a permanent fulltime role working Monday to Friday, during standard business hours.

Key responsibilities include

• Achieving daily call targets to your portfolio of existing customers
• Hunting for upselling prospects within your customer portfolio
• Keeping up-to-date with all New Zealand Couriers product and courier services
• Actively carrying out regular competitor analysis

Apply if

• You know telesales and are open to learning
• You're driven by targets and competition
• You're an organised forward planner, committed to strategizing towards achievement

Join us and in return we can offer

• Salary + commission
• A supportive and approachable management team who prioritise their people
• Career development opportunities across the Freightways group of companies

At New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do, and are driven to get things done. If this sounds like you, apply here now! Please attach your CV and cover letter outlining your suitability for this role.

Candidates will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.
We encourage you to apply early as we will be reviewing applications regularly and may close the advertisement early.