Customer Service Team Leader, New Zealand

Customer Service Team Leader Jobs in New Zealand

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Madison

Guarantee Officer – Bilingual (Mandarin & English)

  • Posted 1w ago
  • On Site
  • Full Time
Location

Wellington

Salary

$55  -  $65 k/yr

Job Description

Are you ready to kick-start your career in a role that offers a clear pathway for growth? Picture yourself as part of a vibrant, close-knit team filled with amazing people who genuinely care about what they do and each other. Based in the heart of Wellington CBD, you’ll be working for a not-for-profit, membership-based organisation that makes a difference across New Zealand. In this role, your hard work and bilingual skills in English and Mandarin will make a tangible impact, supporting a community of members and homeowners.

What you’ll do:

  • Provide exceptional customer service to members and homeowners.
  • Process applications and assess information to ensure compliance with criteria.
  • Translate and interpret Mandarin communication to support a diverse client base.
  • Handle a mix of administrative tasks, phone queries, and document preparation.
  • Build strong relationships within the Asian community across New Zealand.


What we’re looking for:

  • Fluency in English and Mandarin (both written and oral).
  • Strong communication skills with excellent attention to detail.
  • A proactive attitude and ability to work on a computer for extended periods.
  • Team-oriented with a knack for problem-solving and multitasking.
  • 1–3 years of work experience in call centre, customer service, administration, or a related field.


Perks of the role:

  • Career progression into an Assessor role.
  • Access to a free gym at their new office in Solnet House.
  • Southern Cross Health Essentials cover.
  • Birthday leave and other benefits.
  • A great team culture with regular opportunities to travel (e.g., Auckland events twice a year).


This is the perfect role for recent graduates or early-career professionals passionate about delivering outstanding customer service while working in a supportive and diverse environment.

Ready to apply?

If you’re ready for an awesome opportunity, click the “APPLY” button now or send your CV to oliver.bastock@madison.co.nz. We can’t wait to hear from you!

Reference: BH-142016

Hard Skills Required

  • Bilingual Communication
  • Administrative
  • Customer Service
  • Computer Literacy
  • Compliance Knowledge

Soft Skills Required

  • Communication
  • Attention to Detail
  • Problem-Solving
  • Teamwork
  • Proactive Attitude

Job Schedule

  • Shift Work
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