What You'll Be Doing | Mō te Tūranga

We are looking for a Member Retention Specialist to join our high performing team.

If you're genuinely passionate about providing exceptional customer service and looking for some flexibility, this could be the role for you.

We contact our AA Members to ensure their Membership is up to date, and that they are making the most of the products and services and the many Member Benefits the AA has to offer. We love reaching out to our Members and they love hearing from us - no cold calling in this outbound calling role!

• Provide outstanding customer service to internal and external customers in line with the AA’s values and standards
• Contact relevant Members via telephone in accordance with service standards and processes
• Provide advice and information on AA Membership and its benefits.
• Assist the wider team with administrative duties/emails as required.

Location and work hours:

Based out of head office in the heart of the city this is a full time Monday to Friday role with the ability to work from home two days per week.

About You | Mōu

You may have experience working in a similar role or currently working in retail or hospitality- regardless of experience we would love to hear from you. What's important is that you are a confident communicator who can easily adapt to a call centre environment. You are conscientious with strong attention to detail and can build relationships with customers with ease. Bring the right attitude and we'll provide the support and individualised training to help you thrive in the role.

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure!

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
• A day off for your birthday
• Hybrid working arrangement
• Discounted insurance
• Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.