Customer Service Team Leader, New Zealand

Customer Service Team Leader Jobs in New Zealand

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Restaurant Brands

Restaurant Manager

  • Posted 1w ago
  • On Site
  • Full Time

Job Description

With a history of serving premium quality big delicious burgers, Carl's Jr. is the ultimate burger destination. Guest experience is a key part of the culture and drives the overall service levels assisted by the "made fresh" philosophy the brand lives by.

No two days are the same when you are running a busy large store and as Restaurant Manager you will be responsible for driving guest satisfaction, engaging and motivating your team, staff training and development, food hygiene, overall profitability of the store including cost of goods, wastage and labour costs. Ordering of stock, managing staff performance, building sales and ensuring the store meets brand guidelines at all times will also be critical factors day to day.


A successful Restaurant Manager will:

  • Have previous management and leadership experience
  • Ideally have experience from within a QSR/Retail or other fast moving industry sector
  • Demonstrate success at developing and coaching staff
  • Be able to read and understand P&L reports
  • Show a passion for customer service and the ability to drive this within a team
  • Be organised, goal oriented and business savvy
  • Enjoy managing staff and show skill at engaging and forming a successful team


What will you gain from this role:

  • Opportunity to join a brand that is still new to NZ and help raise its profile and following
  • Great training and learn how to make a killer burger!
  • Career development opportunities
  • Satisfaction to grow and develop a great team
  • Support to run your store effectively and successfully


About Us

Restaurant Brands is a corporate franchisee and specialises in managing multi-site branded food retail chains. Restaurant Brands is listed on the New Zealand Stock Exchange and currently has over 261 stores across NZ, Australia and Hawaii for KFC, Pizza Hut, Carl’s Jr and Taco Bell. We employ over 3,500 NZ staff and serve over 60,000 customers across NZ every day.

Does this sound like something you want to do? Do you have the right skills and experience to be a success in this store? If so, apply now!

Hard Skills Required

  • Team Leadership
  • P&L Management
  • Staff Training
  • Food Hygiene Compliance
  • Stock Management

Soft Skills Required

  • Customer Focus
  • Organization
  • Goal Orientation
  • Coaching Ability
  • Team Building

Benefits and Perks

  • 📣
    Referral Bonuses
  • ⛑
    Uniform Provided
  • 🍔
    Free Food
  • 🍲
    Meals Provided

Job Schedule

  • Shift Work
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