Customer Service Representative Jobs in New Zealand

Rapport Ambassador / Hospitality Superstars - Auckland CBD

• Monday - Friday rostering, delivering events on level 30 in the CBD
• Permanent Full Time Position + Wellness Plan + EAP Services
• Competitive Wage + Discounted Goods & Services
• Training + Development Programs + Career Development opportunities

He angitūtanga / The opportunity:

Do you excel in providing exceptional service and thrive in a dynamic corporate environment?

We are looking for passionate and proactive individuals to join our team as a Service Experience Host. This role is key in ensuring a memorable arrival experience and outstanding service for all clients and guests. Based in Auckland CBD as a Service Experience Host, you will be responsible for creating a welcoming and professional atmosphere at our client's premises. Your duties will include:

Ko o kawenga / Your responsibilities:

• Welcome clients by name, direct them to meeting rooms, and offer refreshments in the waiting area. Ensure a positive and lasting impression for all clients.
• Escort guests to their destinations, offering further assistance as needed.
• Professionally and attentively manage all drop-by, phone, and email enquiries.
• Delivery of events and catering deliveries, liaising with Work Experience and Kitchen teams
• Support food and beverage services, including barista services, catering setup, clearing, sit-down dining service, bar service, and refreshment offerings.
• Address all client comments positively and take appropriate follow-up action, offering a positive and memorable experience to all clients.
• Anticipate guests' needs and proactively offer solutions.
• Communicate effectively with colleagues, demonstrating a positive approach and encouraging teamwork.
• Always ensure immaculate appearance and maintain a professional manner.
• Adhere to all company hygiene, health, and safety procedures.

He kōrero mōu / About you: We are seeking someone who is:

• Hospitality and Service Enthusiast: Proven experience in hospitality and service environments with a focus on enhancing the guest experience.
• Professional and Presentable: High standard of personal presentation and excellent communication skills.
• Organised and Adaptable: Strong multitasking and organisational skills, with the flexibility to support cross-departmental tasks.
• Tech-Savvy: Knowledge of MS Office applications (Word, Excel, PowerPoint, Outlook).
• Preferred Qualifications: LCQ and/or Duty Manager experience, Experience in a 5-star customer service environment.

Mo matou / About us:  

• We are New Zealand's leading and largest provider of food and support services across multiple industries, managed by our sub-brands Eurest, Chartwells, Restaurant Associates.
• We specialise in transforming ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT. Our people are awesome, they breathe life into our brands and make great things happen!
• Rapport is our newest brand to join Compass and is an award-winning specialist in providing corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are available in all major cities in the UK, Ireland, key locations in the US, Hong Kong, and now launching in New Zealand. We want you to be a part of our journey.
• We are an equal opportunity employer, celebrating diversity and committed to building an inclusive environment for all employees.

Nga painga / Benefit & Perks:

• Inclusive and Diverse Workplace
• Work-Life Balance
• Competitive remuneration
• Training & Development Programs
• Career Development Opportunities
• Discounts on Medical insurance, and banks, to hotels, insurance, and more!
• Rewards and recognition
• EAP Services
• Financial rewards for referring friends or family.

Successful candidates will be able to satisfactorily pass a police clearance.

Applicants for this position should have NZ residency or a valid NZ work visa.

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