Customer Insights Coordinator, New Zealand

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Downer New Zealand

Water Safety Implementation Support

  • Posted 2w ago
  • On Site
  • Full Time
Location

Porirua

Job Description

About Us
At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

Job Description
Te kōwhiringa | The Opportunity

Downer holds a long-term Asset Management and Facilities Management contract with the Department of Corrections and the Ministry of Justice. This involves the proactive management and delivery to the national portfolio of facilities including 15 prisons, 100 courts and 157 community correctional sites. This contract underpins the provision of availability of facilities to support core Government services.

We are seeking a Water Safety Implementation Support professional to join our team for a 12-month fixed-term contract. This role is focused on delivering key initiatives within the Water Safety Improvement Plan to reduce drinking-water safety risks across the Ara Poutama Aotearoa water supply systems.

Key Responsibilities:

  • Assist the Water Safety Management Lead in executing deliverables for the Water Safety Improvement Plan.
  • Collaborate with the operational teams and the Department of Corrections to meet the agreed contract deliverables.
  • Work closely with internal teams, including the Water Safety Management Lead and National Compliance Manager, to ensure all obligations under the contract are fulfilled.
  • Deliver actions outlined in the Downer-controlled Water Safety Improvement Plan, including key documents and processes.
  • Develop and manage Monitoring Plans, Reporting Plans, Capability and Capacity Assessments, Manuals, SOPs, and customer complaint handling systems.


This is a great opportunity to make a tangible impact on water safety and support the continuous improvement of water systems within a dynamic and collaborative environment.

Nga pūkenga matua | Important Skills

  • Relevant industry experience and qualifications.
  • Hold a valid Class 1 driver’s license.
  • Strong communication skills and ability to work effectively with clients.
  • Proficient in documenting processes, producing reports, and using office-based IT tools (email, spreadsheets).
  • Committed to health, safety, and environmental management, with strong decision-making and problem-solving abilities.


Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here

Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:

  • Free access to Marram health care benefits and discounted holiday homes
  • Discounts for insurance, retail stores, gym memberships and more!
  • Progression and development programs on offer


Ko wai mātou | Our Organisation

Want to know more about what it is like to work at Downer? Then head to our People Site - https://www.downergroup.com/facilities-management

Me pēhea ki te tono | How to apply

If this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 718293.

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

Hard Skills Required

  • Water Safety Management
  • Compliance Reporting
  • Process Documentation
  • IT Proficiency (Spreadsheets, Reports)
  • Risk Assessment

Soft Skills Required

  • Communication
  • Problem-Solving
  • Decision-Making
  • Collaboration
  • Attention To Detail

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🔋
    Unlimited Annual Leave
  • 🧕
    Inclusive Workspace
  • 💯
    Employee Mentoring Program
  • 🩺
    Health Insurance
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 💪
    Physical Health Workshops
  • 🌿
    Wellness Program
  • 📈
    Professional Development
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • ⏰
    Flexible Work
  • Wellbeing Support
  • Sick Leave
  • Bereavement Leave

Job Schedule

  • Shift Work
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