Customer Experience Technician, New Zealand

Customer Experience Technician Jobs in New Zealand

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Coin Market Cap Ltd

Listing Operations Analyst

  • Posted 1w ago
  • Remote
  • Full Time

Job Description

POWERING CRYPTO WITH DATA

CoinMarketCap is the world’s most trusted and accurate source of data for cryptocurrencies. Used by millions of individuals, organizations, and exchanges, CoinMarketCap brings the most up-to-date market capitalizations, pricing, and cryptocurrency information to our users.

Pulling data from multiple exchanges and combining our robust research allows us to provide the most realistic representation of each cryptocurrency. As we grow, we will continue to provide access to our data wherever, whenever, and however is most helpful to our users.

CREATING AN OPEN WORLD

Our mission is to be the world’s authority on cryptocurrency data.

We believe in an open and decentralized world, where we play a pivotal role in powering decisions and insights to drive greater understanding and adoption of cryptocurrencies. We want to achieve this mission with people who truly believe in the value and potential of empowering individuals.

Role & Responsibilities:

  • Coordinate with internal teams (such as product development, legal, and marketing) to gather all necessary information and documentation for new listings.
  • Input, update, and maintain detailed and accurate information for each listing, including descriptions, specifications, pricing, and imagery.
  • Ensure that all listings meet company standards and guidelines. Conduct regular audits to maintain data integrity and accuracy.
  • Use SEO and other optimization techniques to enhance the visibility and searchability of listings.
  • Verify that all listings comply with relevant regulations and company policies.
  • Assist clients, vendors, or partners with the listing process, providing guidance and support as needed.
  • Track the performance of listings and make recommendations for improvements based on analytics and market trends.


Qualifications:

  • 2+ years of experience in e-commerce, product listing management, or a related role.
  • Strong analytical skills with the ability to interpret data and drive actionable insights.
  • Proficiency in Microsoft Office, particularly Excel, and experience with e-commerce platforms and listing tools.
  • Excellent attention to detail and organizational skills.
  • Strong communication and collaboration abilities, with the ability to work effectively in a team environment.
  • Familiarity with SEO principles and e-commerce best practices is a plus.

Desired Soft Skills

  • Attention To Detail
  • Collaboration Skills
  • Analytical Thinking
  • Communication Skills
  • Process Orientation
  • Data Entry & Management
  • SEO Knowledge
  • Excel Proficiency
  • Product Listings Tools
  • Regulatory Compliance Understanding

Job Schedule

  • Shift Work
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