As our ReservationsManager, you are the smooth operator behind every unforgettable stay. You will handle bookings our Homestead, Villas, ensuring everything is accurate, seamless, and tailored to each guest.
You will juggle guest and agent enquiries, track availability, coordinate with internal teams, and make sure no detail is missed—from dietary notes to celebration surprises.
Key Responsibilities
Own all guest bookings across phone, email and platforms
Manage payments, deposits, and availability like a boss
Provide expert channel management
Liaise with Activities and Restaurant teams to ensure everything’s on point
Respond quickly and warmly to all guest enquiries
Spot upsell opportunities and turn good stays into exceptional ones
Keep reports tight, clean, and up to date
What you will bring to the role
Experience in hotel reservations or travel agency including online channel management
Sharp eye for detail and organisation
Confident, friendly communication style
You are no stranger to RMS, Opera or similar systems
Proactive mindset—you see the details before they’re missed
If you are ready to make your mark at a one-of-a-kind destination lodge, we would love to hear from you. Apply now or reach out to people@flockhillnz.com for a confidential chat.
