The Company
My client, a publicly traded Japanese firm, has established their presence in New Zealand. The company, which operates in the heavy equipment industry, provides a comprehensive range of services, from sales to servicing. They utilize a mix of direct sales channels and service agents to operate across New Zealand.
The offices are located in Takanini, close to the motorway with parking on site and a team of circa 20 staff.
The Role
The role of Parts advisor will report directly to the parts manager and will be responsible for the following:
- Respond to customer enquires via email, telephone and in person.
- Assist customers to determine the correct parts needed, by reference to an on-line part manual.
- Interpret customer parts requirements.
- Prepare and provide quotes to customers
- Invoice parts to customers via dealer management system (DMS)
- Pick and pack parts if required supporting the warehouse staff.
- Proactively promote all parts commodity groups, to customers, ensuring parts sales budgets are met.
- Other ad hoc duties as required.
Your profile:
To be considered for this role we are looking for an individual with the following attributes:
- Ideally 2 years working in a service or parts customer service role
- Strong attention to detail & ability to drive improvements
- Strong communication skills and an ability to build relationships across the different departments to enable a service driven ethos
- An ability to understand how your role integrates into the business
- Strong systems ability
- An enquiring mind and problem-solving capability
- Be prepared to support all parts functions as required, including parts interpretation and warehousing.
- Experience working in an industrial parts or automotive industry would be an advantage.
How to apply
Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Tanya Beets or Vinze Quines in our Auckland office on 09-915-6700.
Job Reference No:
06900-0013151478
