Care Experience Coordinator, New Zealand

Care Experience Coordinator Jobs in New Zealand

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ONE NZ

Assistant Store Manager

  • Posted 2d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Ko tō tūranga – your role


As part of our awesome Frontline you will work collaboratively with the Retail Lead and Area Lead to support a team of Customer Champions within a Retail Store. The Floor Lead is the most senior role in the store in the absence of the Retail Lead, who is responsible for coaching and mentoring the Customer Champions and enabling them to work towards KPIs.



Ko tō mahi – what you’ll do

  • Support the Retail Lead to lead a team of Customer Champions
  • Work closely with the Retail Lead, Area Lead, Market Lead, HRBP and People & Planning to ensure employee resource requirements are met, including the creation of rosters
  • Ensure customers are completely satisfied with their One New Zealand Retail experience i.e. their needs and expectations are met or exceeded
  • Deliver the sales numbers
  • Work closely with the Retail Lead and the Talent Acquisition team to recruit new team members
  • Ensure the growth and development of your team in conjunction with the Retail Lead and Enablement team
  • Work with the Retail Lead to ensure the operational running of the store



Na tōu rourou - what you’ll bring

  • Retail or Telecommunications experience is preferred
  • Experience working to Sales targets
  • Strong customer service experience
  • At least 6-12 months of experience coaching, mentoring or managing others
  • Aspirations to be a people leader.
  • Comfortable working rotational shifts including evenings and weekends
  • Motivation to stay current with technology & pursue informal learning (on the job, via colleagues) to deepen your knowledge within the industry



Nā mātou te rourou – what you’ll get

  • Competitive base salary and commission
  • Comprehensive training, coaching and mentoring
  • A fully subsidised Southern Cross health insurance cover for you and your family.
  • 4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
  • Market leading cell-phone with unlimited data plan, for business or personal use.
  • Lifestyle leave where you can purchase an extra week or two of annual leave.
  • Discounts on One New Zealand products, services and much more!



Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.



Ko mātou tēnei – our organisation


At One New Zealand, our purpose is to create a better-connected Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.



We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.



Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

Hard Skills Required

  • Sales Targets
  • Team Management
  • Customer Service
  • Roster Creation
  • Telecommunications

Soft Skills Required

  • Leadership
  • Mentoring
  • Communication
  • Problem Solving
  • Team Collaboration

Benefits and Perks

  • ☮
    Lifestyle Leave
  • 🏥
    Subsidised Health Insurance
  • 🚚
    Relocation Support
  • 💚
    Counselling Services
  • 🖥
    Computer Assistance
  • 🏎
    Competitive Salary
  • 📈
    Professional Development
  • 📱
    Discounted Phone or Internet Plans
  • 🎉
    Employee Discounts and Rewards
  • ⏰
    Flexible Work
    Flexible working & work from anywhere (most roles): Work from home, flex your hours, and even work up to 20 days offshore in certain countries around the world for the perfect work-life balance.
  • 💻
    Company Supplied Technology
    Get the latest smartphones with a market-leading plan and laptop sim card, so you can stay connected and productive anywhere.
  • 🤱
    Extended Parental Leave
    Primary carers get 22 weeks of salary top-ups plus 26 days of paid leave upon return, with secondary carers receiving a matching 26 days allowance.
  • 💼
    Life Insurance
  • ⚖
    Work-Life Balance Support
  • 🧕
    Inclusive Workspace
  • 🩺
    Health Insurance
    Enjoy fully subsidised Southern Cross health insurance for you and your immediate whanau, life and terminal illness cover, and free flu shots.
  • 📣
    Referral Bonuses

Job Schedule

  • Includes Weekends
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