Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

Ryman Healthcare Limited

Caregiver

  • Posted 5d ago
  • On Site
  • Part Time
Location

Auckland


Job Description

Make a meaningful impact on our residents' lives by offering compassionate support and care whilst working among a supportive and diverse team!

  • At Ryman, every day is a chance to be a hero in the story of our residents' lives
  • Strong support for career development that promotes growth and resilience
  • Access 60+ Ryman discounts in childcare, insurance, banking, retail and more


About the Role
We have an exciting opportunity to join Keith Park Retirement Village, Hobsonville as a Caregiver. We have the following positions available:

  • Friday and Saturday 1500 - 2100 in our Hospital Unit
  • Friday and Saturday 1500 - 2100 in our Special Care Unit
  • Sunday and Monday 1500 - 2300 in our Special Care Unit.


The positions in our Special Care Unit will be working with our lovely residents who need an experienced and reliable person with a passion for dementia care. You must have obtained or are willing to complete the Relevant unit standards (or an equivalent qualification as approved by Ryman), within 18 months of their employment commencement date.

Please state in your application what shifts you are applying for.

In this role you will:

  • Develop lasting relationships with our residents and their families
  • Follow our resident's individual care plans, providing care that would be good enough for your own mum, dad, nana or poppa
  • Use the latest technology - including our own purpose-built care app myRyman
  • Work closely with, and support your colleagues creating a great team environment


About You
To thrive in our supportive and caring environment you will have:

  • Kindness in your DNA
  • Strong empathy
  • Outstanding communication skills
  • A reliable, friendly and professional style
  • We'd love you to have experience working in Aged care, but that's not essential.


About Ryman
At Ryman, we believe the measure of a full life is one that gets richer with age.

Ryman Healthcare is a leader in retirement living and aged care. Our driving purpose is to enhance freedom, connection and well-being for people as we grow older. We own and operate 48 villages in New Zealand and Australia and we employ approximately 7,700 team members across a range of different sectors. Additionally, we are proud to be the first healthcare company to receive the Wellbeing Tick.

At the heart of our business, everything we do must be 'Good enough for mum and dad.'

Benefits of working at Ryman Healthcare
At Ryman, when you look after our residents, we will look after you! As part of our team you will:

  • Have certainty of hours through fixed rosters
  • Enjoy a great resident-to-staff ratio, allowing for more personalised care
  • Work in a fun, friendly and supportive team environment
  • Receive ongoing support for your professional development
  • Have access to scholarships and bursaries for further education
  • Get education, long service and wellness leave on top of standard leave
  • Receive a free designer uniform
  • Work in a secure building with 24-hour management support
  • Access over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail


At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions. 

If you are interested in joining an organisation with a clear purpose and a commitment to innovation, kindness and excellence, we would love to hear from you! 

Applications will be reviewed as they are received and interviews may take place prior to the close date. This means a job ad may close before the advertised close date.


Hard Skills Required

  • First Aid
  • Medical Knowledge
  • Personal Care
  • Nutrition and Meal Preparation
  • Technology Proficiency

Soft Skills Required

  • Communication
  • Patience
  • Compassion
  • Empathy
  • Flexibility

Job Schedule

  • Shift Work

Company Video


Report This Job

Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.