Call Centre And Customer Service, New Zealand

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Oranga Tamariki

Social Worker - Gisborne

  • Posted 3w ago
  • On Site
  • Full Time
Location

Gisborne

Salary

$81.21  -  $97.56 k/yr

Job Description

  • Competitive remuneration starting from $81,206 to $97,557, depending on experience
  • Gisborne site
  • Values driven organisation


Tairawhiti the first city to see the Sun. Do you want to be a part of a new and dynamic team, working from a new co-designed build? Do you want to be responsive to the Tairawhiti people, then look no further, we have some amazing opportunities for registered social workers.

In order to make positive changes in the lives of children and families in our community, we need people like you who have knowledge, experience and are passionate about the wellbeing of children. Join a team with big hearts and a passion for getting things right for its children, young people and community. You can be part of a positive and supportive team and help children and young people be safe, strong and thrive.

In this fast-paced role, you will work with other social services, agencies and providers to ensure the needs of the child or young person and their family are fully met. If you think you have what it takes, and are dedicated to achieving positive change for children, young people and their families in the community, then we want to hear from you. 

Ngā pūmanawatanga ōu | What you will bring

Key requirements of the role include:

  • Full registration with New Zealand's Social Work Registration Board (SWRB) or able to register)
  • A social worker qualification recognised by the SWRB
  • A full, clean, current driver's licence
  • Excellent written and oral communication skills
  • Demonstrated resilience, problem solving techniques and flexibility
  • Excellent time management and organisational skills
  • Strong PC and Microsoft Office Suite skills with excellent report writing skills
  • Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture


Nōu te rourou | What's in it for you

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

Salary for this role starts between $81,206 to $97,557, depending on experience, with further annual progression through tenure.

About us | Mō mātou

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.

We are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

We are committed to putting tamariki first, we believe aroha is vital, we respect the mana of people, we are tika and pono, we value whakapapa and we recognise that oranga is a journey.

How to Apply | Me pēhea te tuku tono 

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address. If you have any questions about role, please contact  info_recruit@ot.govt.nz

Applications close on the 20th January 2025 At 5PM!

PLEASE NOTE: APPLICATIONS WILL NOT BE REVIEWED/SHORTLISTED UNTIL THE CLOSE DATE OF ADVERTISING DUE TO CHRISTMAS/NEW YEAR PERIOD

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.

Hard Skills Required

  • Social Work Qualification
  • Registration with SWRB
  • Assessment Skills
  • Care Planning
  • Crisis Management

Soft Skills Required

  • Team Collaboration
  • Resilience
  • Problem-Solving
  • Empathy
  • Communication

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.