Call Centre And Customer Service, New Zealand

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BNZ

FinOps Engineer

  • Posted 1w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

We have an opportunity for a FinOps Engineer to join our Platforms Technology team. This is an opportunity to combine your financial acumen with technical expertise to empower cloud cost management and optimization.

Mō te Tūranga | About the Role 

We sat down with our Platform Manager, and they let us know the following about the role.

What are some of the tasks the successful candidate in this role will complete?

  • Cost Monitoring and Optimisation: Continuously track cloud usage and expenses, set up automated alerts, and develop strategies to minimize waste and optimise spend.
  • Budgeting and Forecasting: Collaborate with the FinOps Planner to support the development and maintenance of cloud budgets and forecasts, ensuring accountability across teams.
  • Collaboration with Cross-Functional Teams: Work closely with finance, DevOps, engineering, and business units to align cloud usage with financial and operational goals.
  • Cost Allocation and Chargeback/Showback Models: Co-develop chargeback/showback models with the FinOps Planner to ensure clear visibility into cost allocation across departments.
  • Governance and Policy Implementation: Establish policies for cost-effective cloud usage and ensure compliance with established guidelines, including rightsizing, reserved instances, and auto-scaling.


What is the most exciting thing about this opportunity?

By aligning with business goals and focusing on cost efficiency and transparency, you’ll cultivate a culture of accountability and drive continuous improvement in cloud resource utilisation.

What is the most challenging thing about this opportunity?

One of the most challenging aspects of this role is ensuring compliance with financial policies and procedures while driving cost optimisation and efficiency. This requires balancing the need for rigorous financial controls with the flexibility to adapt to changing business needs and technology landscapes.

What specific tech skills are required to be successful?

  • Cloud Cost Optimisation: Experience in crafting technical strategies to enhance budgeting, forecasting, and cloud cost-efficiency, with a track record of identifying savings and optimising resource use.
  • Cloud Platform Knowledge: Proficiency with AWS, Azure, or GCP, and experience with cloud cost management tools such as Cloudability.
  • Data Analysis and Automation: Skill in analysing usage data and using automation tools or scripts to manage costs.
  • FinOps Expertise: Familiarity with FinOps principles and best practices.
  • Clear Communication: Ability to convey financial and technical insights to diverse audiences.


For internal reference, this position is Hay level 17.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand 

Please note that due to the Christmas /Summer holiday period, applicants for this role will be contacted from 21 January 2025.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Hard Skills Required

  • Cloud Cost Optimisation
  • AWS/Azure/GCP Expertise
  • Data Analysis and Automation
  • FinOps Principles
  • Cloud Cost Management Tools

Soft Skills Required

  • Collaboration Skills
  • Analytical Thinking
  • Effective Communication
  • Adaptability
  • Problem-Solving Skills

Benefits and Perks

  • 🏘
    Work from Home
  • 📈
    Professional Development
  • 🩸
    Free Period Products
  • 🏥
    Subsidised Health Insurance
  • 🤱
    Extended Parental Leave
  • 🏛
    Fully Paid Jury Service
  • 💯
    Employee Mentoring Program
  • 🚶
    Ease Back to Work
  • 🩺
    Health Insurance
  • 💚
    Counselling Services
  • 📱
    Discounted Phone or Internet Plans
  • ⚖
    Work-Life Balance Support
  • 💼
    Life Insurance
  • 🏎
    Competitive Salary
  • ⏰
    Flexible Work
  • 🧕
    Inclusive Workspace
  • 🧠
    Mental Health Workshops
  • ⛑
    Uniform Provided
  • 🎉
    Employee Discounts and Rewards
  • 🌿
    Wellness Program
  • 📣
    Referral Bonuses

Job Schedule

  • Shift Work
  • Day Shift

Company Video

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

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A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.