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New Zealand Couriers

Customer Services Officer

  • Posted 2w ago
  • On Site
  • Full Time
Location

Christchurch

Job Description

About New Zealand Couriers

Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.

About the Role

Based at Christchurch, the Customer Services Officer takes calls and answers emails in support of our customers checking in on their parcel deliveries. As part of a team well-versed in service excellence, you’ll also collaborate with our operations team and courier drivers in locating parcels, working towards the shared goal of ensuring customers’ freight is getting where it needs to be.

This is a permanent role, working Monday - Friday 8 - 5 pm and rostered Saturday 8-12pm.

Key responsibilities include

  • Handling customer queries via phone and email
  • Processing of misdirected/undeliverable freight
  • Creating innovative logistic solution and implementing them efficiently through clear communication.


About you

  • You have proven success in creating positive customer experiences
  • Demonstrable data entry skills and competency with MS Office Suite
  • You can bring transferable service skills to the fast-paced logistics industry
  • Team player who has a strong desire to make a real difference


Join us and in return we can offer

  • A supportive team environment
  • Onsite parking
  • Grow your career with Freightways, an NZX Top 50 company


At New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do, and are driven to get things done. If this sounds like you, apply here now! Please attach your CV and cover letter outlining your suitability for this role.

All candidates will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.

Desired Soft Skills

  • Phone Support
  • Logistics Knowledge
  • Teamwork
  • Customer Focus
  • Problem Solving
  • Data Entry
  • Microsoft Office
  • Freight Processing
  • Customer Rapport
  • Attention to Detail

Benefits and Perks

  • 🧕
    Inclusive Workspace
  • 💚
    Counselling Services
  • 📈
    Professional Development
  • 💹
    Employee Stock Purchase Plan
  • 🅿
    Free Parking
  • 🎖
    Long Service Rewards

Job Schedule

  • Monday to Friday

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