Banking Specialist Dash Contact Centre Jobs in New Zealand

We are seeking a highly skilled professional to drive technical excellence, mentor a growing team, and lead the development of scalable, secure, and high-performance solutions on the ServiceNow platform.

Our client's ServiceNow environment is diverse with some areas being heavily customized. We are looking for a seasoned leader to lead the team and business in implementing great solutions and best practices.

Key Responsibilities:

• Lead and mentor a small and growing team of tight-knit ServiceNow developers, fostering a culture of technical excellence and innovation.
• Develop, optimize, and implement sustainable, repeatable development patterns and best practices.
• Work closely with architects to ensure smooth transitions from design to development.
• Provide hands-on software development and technical leadership in ServiceNow.
• Drive problem analysis and devise robust, scalable solutions.
• Collaborate across teams to ensure seamless integration and technical alignment.
• Stay up to date with industry trends and continuously improve platform efficiency.

What We’re Looking For:

• 5+ years of hands-on ServiceNow development experience (confident in customizations ad configurations)
• Strong technical leadership and mentoring skills.
• Prior experience with ITSM, ITOM, CSM, FSM, TNI, and Order Management.
• Expertise in platform architecture, integrations, and best practices.
• Proven ability to solve complex technical challenges and implement scalable solutions.
• Experience working in Continuous Improvement, Agile and DevOps environments.

This is a great opportunity for the right individual! Our client is passionate about creating a great place to work and providing effective solutions that impact everyday New Zealanders!

Please note - we are only accepting candidates with valid NZ working rights.