- Based at Counties Manukau Police Station – Front Counter
- Permanent/Full time Shift Work
- Remuneration: $63,526 per annum
- Attractive Shift Work Incentives
- Experience at a good level in computer skills is required
- Multiple positions available
- Experience at a good level in computer skills is required
- Intake date commences Wednesday 14th May 2025 – you must be available to start on this date
- You will be required to undergo a psychometric test as part of the recruitment process.
E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face.
Mō te tūnga | About the role
Based at the Public Counter these roles are pivotal to the efficient and effective delivery of service to members of the public needing assistance. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, and empathy, in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood, recorded, and handled appropriately.
To support Police staff, you will also receive exhibits, create charges for Court appearances, order supplies, manage courier deliveries, and act as a general font of knowledge. The successful applicant must have sound computer skills and ability to learn new systems and applications.
Have you got an inquisitive mind? Do you work hard to get the right outcome? Are you able to get the job done even if its in a fast paced environment where there can be pressure from time to time
It’s a challenging, interesting, and very important role, you would be recording data, establishing details, and efficiently managing information in real time.
Quite simply, you would be our digital paperwork superheroes, with some of the key accountabilities as below:
- Dealing with challenging circumstances in a customer services environment.
- Assessing information received from members of the public and recording it accurately, to support assessment and investigation decisions.
- Reviewing incident and offence reports from Constabulary staff around the country and providing feedback when required.
- Managing conflicting demands by working collaboratively with regionally based teams.
He aha taau e kawe mai | What you’ll bring
Whilst we are looking for skills, knowledge, and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
- A mindset that embraces change, is adaptable and able to be flexible and agile in their thinking and way of working.
- A willingness to support team members and look for opportunities to contribute to an inclusive environment.
- An ability to determine the relevance and potential risks identified in the information that is being analysed whilst upholding confidentiality.
- A commitment to excellence – ability to concentrate on detailed tasks for long periods of time, learn from mistakes, a drive to improve and take on feedback.
At New Zealand Police we value diversity and inclusion. Recognising different perspectives and experiences help make us better at what we do. Reflecting the communities we serve and appreciating different thinking and ways of life leads to better problem solving and results.
Shift work details:
Our Public Counter team at Counties Manukau District Headquarters operates 24/7 on a six on four off roster, including night shifts. The roster pattern is two early shifts (0600hrs – 1500hrs), two late shifts (1200hrs – 2200hrs), two night shifts 2100hrs – 0630hrs, followed by four days off.
What we offer
- Full training
- Flexible hours
- Up to 15% Shift Incentive
- 28 days of leave, 40 including Statutory Days
- Professional development opportunities
- Excellent career progression
- Option to join the New Zealand Police Association with access to a number of benefits including health plan, Life Insurance, Member Discounts and financial services
This role is set at an Individual Contributor. This means your key purpose is to deliver (or enable others to deliver) “Our Business”.
To view the position description for this role please copy and paste this link into a new browser:
https://www.police.govt.nz/sites/default/files/pd/06-2021/file_management_support_officer.pdf
Tono ināianei | Apply now
If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.
For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers
All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.
Utu ā-tau | Salary
This position is covered by a collective agreement and salary will commence at $63,526
If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.
Please note: Deadline for applications is 5:00 pm on Monday 3rd March. However, please note that if a high number of applications are received, the job ad will be removed earlier. Applications may be reviewed prior to the close date as well as contact made with candidates.
Interviews are tentatively scheduled for week commencing 24 March.
If you have any questions about this vacancy, please contact suzanne.bell@police.govt.nz
