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• Leadership Growth: Lead a team with the opp. to advance to snr management.
• Collaborative Environment: Working with teams to deliver exceptional service.
• Make an Impact: Drive service excellence and process improvements.

Join this highly successful, market-leading NZ manufacturer as a Customer Service Manager. This is an excellent opportunity for a driven and enthusiastic leader to spearhead the operations across multiple locations and take their career to the next level in the manufacturing and packaging industry. If you thrive in a fast-paced environment and have a passion for delivering exceptional customer experiences, this role could be your perfect fit!

Why Consider This Role?

• Be Part of Innovation – Work with a company renowned for its cutting-edge and eco-friendly packaging solutions, directly contributing to sustainability and innovation.
• Hands-On Leadership – Dive into a role that offers immediate exposure to industry processes and systems. Lead a vibrant Customer Service team in a dynamic and forward-thinking environment.
• Professional Development – Ongoing training, coaching, and mentorship are available to help you thrive as a leader.
• Career Advancement: This is more than just a job. You’ll have the exciting opportunity to grow into a senior management role, overseeing a larger team across their manufacturing sites and serving thousands of customers!

Key Responsibilities:

• Lead & Inspire – Manage and mentor a team of 9 customer service representatives, fostering a customer-first culture.
• Collaborate for Success – Work closely with sales and internal teams to ensure seamless customer interactions and efficient order processing, including urgent requests and amendments.
• Drive Process Improvements – Enhance service delivery through CRM/ERP systems, manage the NCR process, and ensure customer issues are resolved promptly.
• Monitor & Optimize – Analyze performance metrics to uphold service level agreements (SLAs) and KPIs, ensuring customers always receive the best experience possible.

This role is full-time, Monday to Friday (8 AM – 4:30 PM), based in South Auckland, with occasional travel required.

What You Bring to the Table:

• Exceptional Communication & Stakeholder Management Skills – Ability to build strong relationships internally and externally.
• Proven Leadership Experience – Track record of successfully leading and motivating customer service teams.
• Problem-Solving Mindset – A proactive approach to challenges, always seeking to improve processes and efficiency.
• Attention to Detail – High standards for accuracy and quality.
• Tech-Savvy – Proficiency in Excel, CRM, ERP, and reporting tools is essential.
• Resilience Under Pressure – Ability to remain calm and customer-focused even in demanding situations.
• Industry Experience – A background in manufacturing, packaging, or FMCG is preferred.

If you're ready to take the next step in your career and make a meaningful impact in an exciting environment, apply today and become a key part of their success story

How to Apply
To apply, click the "Apply Now" button below. All applications will be treated with strict confidentiality.
For enquiries, contact Chanelle@kingsrecruitment.co.nz or call 09 600 5151.
Note: Only shortlisted candidates will be contacted within 7 days. Applicants must have a valid NZ Work Visa to be considered.

Current Driver License required as there is some travel between sites (reimbursement for travel applies).