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ASB Bank Limited

Customer Specialist - Go & NZHL Contact Centre

  • Posted 1d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Nau mai ki ASB

Here at ASB, the customer is at the heart of everything we do and improving the outcomes for our customers is a cornerstone of our business.

We are looking for a Customer Specialist to provide our customers with an unbeatable experience and service.

This is an office-based role located in our Albany office. We operate from Monday to Friday, covering 8-5.30 on a shift basis.

Te tūranga | The role:

As a Customer Specialist in the Third-Party Distribution team, you are a key point of contact for our customers regarding their home loan lending or forwarding enquiries to relevant specialist or appropriate channels. You will be dealing with a variety of queries and request from our customers, and it will be your responsibility to identify their needs and resolve any issues or concerns within policy, and procedures. Through delivering exceptional service you will find it easy to build strong relationships to ensure they are provided with the right information which will assist them in making educated decisions around our services.

Ō pūkenga | About you:

We are seeking candidates with previous customer service experience who really enjoy helping customers and working collaboratively.

Key skills and attributes we are seeking include:

  • Legendary customer service skills.
  • Proven relationship building skills.
  • Superior communication skills.
  • Excellent listening skills with the ability to display patience, empathy and a caring attitude
  • 12 to 18 months experience in Banking/Contact Centre environment.
  • 3-4 years secondary schooling, with NCEA or equivalent.


Te mahi ki ASB | Working for ASB:

In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. You will gain valuable experience in a team well known within the wider industry and have a chance to truly make your mark in the team, ASB, and the market.

ASB's sense of who we are and what we stand for is grounded in our values. They guide our business in our day-to-day interactions with our teams, customers and community. They are what makes ASB - ASB.

Being an organisation that truly embraces diversity and inclusion, we are committed to cultivating a flexible and supportive work environment that meets the needs of our people and our business. We offer an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.

For more information see the attached position description. To be considered for this role please apply directly online.

Me pēhea te tono | How to apply?

If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!

Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.

Hard Skills Required

  • Banking Knowledge
  • Digital Solutions
  • Customer Service
  • Problem Solving
  • Product Knowledge

Soft Skills Required

  • Relationship Building
  • Communication
  • Problem-Solving

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • ⚖
    Work-Life Balance Support
  • 💸
    Payroll Giving
  • 💼
    Life Insurance
  • 🧠
    Mental Health Workshops
  • 🌿
    Wellness Program
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 🏆
    Performance Bonus
  • ⏰
    Flexible Work
  • 🍇
    Fruit Box
  • ☕
    Work Café
  • Bereavement Leave
  • Sick Leave
  • Wellbeing Support

Job Schedule

  • Monday to Friday

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