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Alexander James

Technical Team Lead - ServiceNow

  • Posted 4d ago
  • On Site
  • Full Time

Job Description

We are seeking a highly skilled professional to drive technical excellence, mentor a growing team, and lead the development of scalable, secure, and high-performance solutions on the ServiceNow platform.

Our client's ServiceNow environment is diverse with some areas being heavily customized. We are looking for a seasoned leader to lead the team and business in implementing great solutions and best practices.

Key Responsibilities:

  • Lead and mentor a small and growing team of tight-knit ServiceNow developers, fostering a culture of technical excellence and innovation.
  • Develop, optimize, and implement sustainable, repeatable development patterns and best practices.
  • Work closely with architects to ensure smooth transitions from design to development.
  • Provide hands-on software development and technical leadership in ServiceNow.
  • Drive problem analysis and devise robust, scalable solutions.
  • Collaborate across teams to ensure seamless integration and technical alignment.
  • Stay up to date with industry trends and continuously improve platform efficiency.


What We’re Looking For:

  • 5+ years of hands-on ServiceNow development experience (confident in customizations ad configurations)
  • Strong technical leadership and mentoring skills.
  • Prior experience with ITSM, ITOM, CSM, FSM, TNI, and Order Management.
  • Expertise in platform architecture, integrations, and best practices.
  • Proven ability to solve complex technical challenges and implement scalable solutions.
  • Experience working in Continuous Improvement, Agile and DevOps environments.


This is a great opportunity for the right individual! Our client is passionate about creating a great place to work and providing effective solutions that impact everyday New Zealanders!

Please note - we are only accepting candidates with valid NZ working rights.

Hard Skills Required

  • Software Development & Problem Solving
  • Agile & DevOps Methodologies
  • Platform Architecture & Integration
  • Technical Leadership
  • ServiceNow Expertise

Soft Skills Required

  • Communication
  • Collaboration
  • Mentorship
  • Adaptability
  • Attention to Detail

Job Schedule

  • Shift Work
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