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• Flexible office location
• Work with a dynamic team
• Permanent opportunity

Mō mātou | About us
Te Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of Aotearoa New Zealand. We do this by collecting and distributing money - we collect 80% of the Crown’s revenue and distribute social support payments.

CCS Planning, Design and Delivery (PDD) was recently established as a new business area as part of the final design of IR’s future operating model.

CCS PDD plans, prioritises, designs, and implements changes to New Zealand’s core tax system and related business processes. We support the tax system millions of New Zealanders interact with and rely on every day.

Mō te roopu | About the team

• This role is part of the Digital and Customer Experience domain of CCS PDD with a focus on our externally facing digital services, myIR and Gateway Services.
• Those successful in these roles will work alongside our digital teams and constructively advocate for our external users within Inland Revenue decisions.

Our Domain’s vision:
“To deliver superior design solutions that are optimised for digital, maximise value, and improve outcomes through a deeper understanding of customer need.”

Mō te tūnga | About the role
In this role you will:

• Leading pieces of work, having the skills, knowledge, and experience to be able to work through complex information and challenge thinking to deliver work that will instigate conversations and enable decisions.
• Work alongside a team of experienced designers, developers, and customer experience specialists, with a range of technical capabilities and subject matter expertise.
• Bridge our data and design activities to maximise outcomes initiatives through a deep understanding of digital channel performance.
• develop a thorough understanding of our customer and partners use of digital channels providing relevant information back to the business
• Provide reporting and insights that supports Inland Revenue’s digital strategy
• Regular monitoring of our existing analytics

• We are looking for people who are:
• Strong team players who are keen to work with others on complex issues
• Experienced applying customer insights and knowledge of current trends and practices to deliver the right business and customer solutions.
• Advanced knowledge of querying and analysing data using tools such as – Azure, SQL Server, Splunk, or Snowflake.
• Advanced knowledge of data visualization tools – PowerBI or Data Studio
• Proven track record of developing and applying complex modelling and analytics
• Strong data and analytical skills, with the ability to present analysis in an easy-to-understand way
• A curious outlook with a desire to learn and grow is essential
• Communication master able to interpret and relay complex information in a concise, meaningful, and easy to understand way.

Tono mai | Apply here
Does this sound like you? Have we piqued your interest? Please apply online with your CV and cover letter, and feel free to contact ccscareers@ird.govt.nz if you have any questions. Like you, we pride ourselves on our friendly and informative communications, so do not hesitate to get in touch.

We have trust and integrity - we innovate to make a difference - we value people - we work together.

We’re offering great flexibility, support and development opportunities unique to you and your aspirations so that you can bring your whole self to work and thrive with us.

Applications close 5PM Wednesday 19/3/2025, but please note – we will review applications as they come in and may move to interviews before advertising closes.