Are you ready to take on a challenging and dynamic role that will put your multitasking and communication skills to the test? Look no further! We have an exciting opportunity for a full-time permanent position for our busy and vibrant reservations team. This role is not for the reserved but for those who thrive in a fast-paced environment and love engaging with customers to optimise sales opportunities.

As a Senior Contact Centre & Reservations Consultant at RealNZ, you will be the go-to person for all telephone, webchat, and email enquiries from guests and agents. Your expertise in providing exceptional service will be essential in ensuring an unforgettable experience for our valued customers. You will have the chance to work with a diverse range of experiences that showcase the beauty of New Zealand.

You'll assist the Contact Centre & Reservations Coordinator with training and supervision of Contact Centre & Reservations Consultants, providing guidance and support around our reservations systems, maximising sales and delivering exceptional guest experiences.

This role is based in Queenstown, so applicants must reside there to be considered. The position also requires weekend work.

What's in it for you?

As part of the RealNZ team, you'll get access to incredible experiences at unbeatable staff rates—or even free on select adventures! From rafting Queenstown's rivers and dining at Walter Peak to exploring the Te Anau Glowworm Caves, cruising through Milford and Doubtful Sound, and even visiting stunning Rakiura, you'll have the chance to enjoy the best of what we offer.
Medical insurance cover
Free Cardrona x Treble Cone seasons pass

What are we looking for in you?

Reservations or Sales software experience
Ability to effectively manage your time and multitask in a demanding environment.
Proactive and professional communication style with a personable approach.
Flexibility to work weekends, public holidays, and shift work as required.
Strong numerical aptitude with confidence in working with pricing and adjustments.
Exceptional attention to detail and accuracy in all aspects of work.

If you are seeking an opportunity to be part of a dynamic team in the tourism industry and have a passion for delivering exceptional service, then we would love to hear from you.

Real people, real places, real experiences. Welcome to Real.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

How to apply

Swipe right to Apply and to be taken to our careers page.

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.

Senior Contact Centre & Reservations Consultant

RealNZ

Senior Contact Centre & Reservations Consultant

RealNZ

Queenstown

RealNZ

Senior Contact Centre & Reservations Consultant

Location

Job Description

Hard Skills Required

Soft Skills Required

Benefits and Perks

Job Schedule

Senior Contact Centre & Reservations Consultant

RealNZ

Senior Contact Centre & Reservations Consultant

RealNZ

Queenstown

RealNZ

Senior Contact Centre & Reservations Consultant

Location

Job Description

Hard Skills Required

Soft Skills Required

Benefits and Perks

Job Schedule

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