hospitality Jobs in New Zealand

We're on the hunt for an Assistant Product Manager!

Join our growing team and play a key role in delivering incredible travel experiences with Wild Kiwi Tours!

Based in Auckland, you'll work closely with our Business and Operations Managers to support tour delivery, customer experience, and daily operations for our New Zealand travel brand.

You’ll be part of a fun and hard-working team of five, enjoying a collaborative and supportive work culture. Enjoy a flexible work environment with the option to work from home 2-3 days per week.

Wild Kiwi is one of New Zealand’s leading tour operators, delivering once-in-a-lifetime experiences. Alongside our sister brands, MedSailors & Yacht Getaways, we have offices in London and Auckland and bring a unique perspective to travel in both the Northern and Southern Hemispheres.

In this role, you’ll ensure a seamless and memorable Wild Kiwi Tours experience, taking ownership of our Adventure Tour product and refining it to meet the highest standards.

You’ll build and strengthen relationships with both new and existing agents to drive sales and foster long-term partnerships.

Additionally, you’ll contribute to our sustainability efforts by supporting responsible travel initiatives and reducing our environmental impact.

We are looking for a proactive, adaptable problem-solver with a keen eye for detail who thrives in a dynamic environment and is passionate about delivering great customer experiences. A positive attitude, resourcefulness, and a can-do mindset are key.

If you’re ready to take on a role where you can grow within a dynamic travel brand, we’d love to hear from you!

Your primary responsibilities will include but are not limited to:

Respond to customer inquiries promptly via phone and email, ensuring an exceptional customer experience in close collaboration with the Sales Support team in London.

Assist with the daily operations and management of our Adventure Tours, taking ownership of key tasks.

Provide high-level customer service to all passengers.

Handle complaints in accordance with company procedures and respond to customer feedback.

Ensure that our website and any third-party websites listing our tours are accurate and up to date.

Onboard new agents and develop and maintain relationships with existing agents.

Identify and mitigate risks proactively.

Expand our distribution through trade partners and agents and assist with trade events.

Maintain and improve processes in collaboration with the Business and Operations Managers.

Collaborate with the Business Manager on projects as needed.

About you:

Self-motivated and proactive with a can-do attitude.

An infectious positive nature and glass-half-full mindset.

A genuine passion for New Zealand tourism.

A focus on service and quality with the passion to deliver outstanding experiences.

Have excellent written and verbal communication skills.

Excellent spreadsheet skills and knowledge of Excel.

Have strong attention to detail and effectively juggle multiple tasks.

Have the legal right to work in New Zealand.

For the right candidate, we are flexible in offering a work schedule that suits your needs, including part-time options.

The Perks:

This is a well-paid role for the right individual.

Working from home 2-3 days a week.

One-week trip per year with Wild Kiwi, MedSailors or Yacht Getaways free of charge.

Ongoing training, learning and development. Personal development training allowance annually.

Fantastic team environment.

Wild Kiwi Tours is an equal-opportunity employer committed to fostering diversity and inclusion in the workplace. We encourage applications from candidates of diverse backgrounds and experiences.

If this sounds like you or someone you know, send us your CV and a few words - we’d love to chat!

For questions, reach out to: hannah@navigatetravel.com

Closing Date: 25th of April 2025