Advertising Arts And Media, New Zealand

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BigID

Technical Support Engineer

  • Posted 2w ago
  • Remote
  • Full Time

Job Description

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

  • BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
  • Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
  • CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
  • DUNS 100 Best Tech Companies to Work For in 2024
  • Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
  • 2024 Inc. 5000 list for the 4th consecutive year!
  • Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity


At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who we seek:

A motivated and self-driven Technical Support Engineer to provide high-quality support to our enterprise customers, being their advocate in collaborating with our Sr. Support Engineers team to drive issues to resolution.

What you’ll do:

  • Work closely with client stakeholders to triage and troubleshoot technical issues
  • Evaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts in order to meet clients’ specific requirements
  • Engage with multi-discipline internal and client teams to ensure successful resolutions within customers’ environments
  • Share knowledge of relevant technical areas at an applicable level of depth and detail within the Support organization
  • Document and report product issues, enhancement requests raised in the field, and possible implementation flow improvements
  • Participate in the team on-call rotation during weekends or holidays, a few times per year


What you’ll bring:

  • 2+ years of professional experience in information technology in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments
  • An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or business discipline is a strong plus. (Extensive professional experience may be considered in lieu of a formal degree.)
  • Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos)
  • Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
  • Professional experience in Docker and Kubernetes deployments - an advantage
  • Troubleshooting complex software issues, working from written and oral instructions as described by the technical support organization, sales organization, account managers and customers themselves.


Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

  • Care - We care about our customers and each other
  • Do - We do what it takes to make a positive impact
  • Try - We try our best and we don’t give up
  • Shine - We shine and make it our mission to always stand out


The annual base salary range is $95,000 - $115,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

BigBenefits:

💻 Work from home with a global remote-first community

🏆 Global Culture Corner

🏝️ Flexible PTO and Quarterly Volunteer Days

💸 Equity Participation

🏥 100% employer-covered medical, dental, and vision options available to you

🐶 Additional insurance benefits like pet insurance and legal assistance

📚 Learning & Development Opportunities

💰 Fidelity Employer Sponsored 401K

📣 Robust DEI Program with several vibrant ERG communities

🍼 Paid Parental Leave


We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

CPRA Employee Privacy Notice: CA

BigID is an E-Verify Participant.

Desired Soft Skills

  • Linux Administration
  • Shell Scripting
  • SQL Databases
  • Docker & Kubernetes
  • Technical Troubleshooting
  • Customer Support
  • Problem Solving
  • Team Collaboration
  • Communication Skills
  • Adaptability

Job Schedule

  • Shift Work
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Careers in Advertising, Arts, and Media

New Zealand’s Advertising, Arts, and Media industries are buzzing with creativity and innovation. Whether you dream of creating compelling ad campaigns, producing captivating media content, or bringing artistic visions to life, this dynamic field offers a multitude of opportunities for passionate individuals.

Skills Needed in Advertising, Arts, and Media

Success in these industries requires a unique blend of creativity and technical skills. Strong communication and storytelling abilities are essential, as is proficiency in digital tools and platforms. Whether you’re designing eye-catching visuals, crafting engaging narratives, or producing multimedia content, you’ll need to stay current with the latest trends and technologies. Adaptability and a collaborative spirit are also key, as many projects involve working closely with diverse teams.

A Creative Workplace Culture

The workplace culture in Advertising, Arts, and Media is vibrant and inclusive. Creativity and innovation are celebrated, and diverse perspectives are valued. From bustling advertising agencies and production studios to art galleries and media houses, the environment is always dynamic and inspiring. Whether you're a full-time employee, freelancer, or working in shifts, there’s a role that can fit your lifestyle and career aspirations.

Competitive Pay and Growth Opportunities

Compensation in these industries varies widely based on experience, specialisation, and the nature of the projects. Entry-level positions offer a solid starting point, with ample opportunities for advancement as you build your portfolio and reputation. High-performing individuals often receive bonuses and recognition, and the potential for career growth is substantial.

Balancing Work and Creativity

While the fast-paced nature of Advertising, Arts, and Media can sometimes lead to irregular hours, many employers are mindful of the importance of work-life balance. Flexible schedules, remote work options, and paid time off are common benefits. Continuous learning and skill development are encouraged, ensuring a rewarding and balanced career.

Dive into the Creative World!

If you’re ready to immerse yourself in a world where creativity meets innovation, the Advertising, Arts, and Media industries in New Zealand are the perfect place to start.