Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!

When you bring your unique skills and fresh perspective to ASB's financial crime team, you're not just taking on a new role with fantastic benefits, a wellbeing package, and opportunities to grow and develop your career - you're helping protect people. From spotting patterns to solving puzzles, every action you take moves us closer to a safer future.

Here at ASB, the customer is at the heart of everything we do. Recognised as one of New Zealand's leading financial organisations, with a united and talented workforce, we are continuously evolving against a backdrop of rapidly changing customer needs, regulations, and technologies.

As a member of ASB's Customer Risk team you will help protect ASB and its customers from the impact of Financial Crime. You will contribute in a meaningful way to the protection of Aotearoa New Zealand from organised crime, modern slavery, extreme right-wing groups, and other activity which places New Zealand at risk.

Mo te tūranga | About the Role:

We are on the hunt for a manager to join our Customer Risk Team on a permanent basis, who will be responsible for the development, support and leadership of a dynamic team, managing and dealing with day-to-day workflows with a varying level of complexity, working on cases and getting your hands dirty where required.

You will also:

Lead and manage day to day workflows and use of resources to ensure referrals and cases are investigated and processed correctly and efficiently
Managing compliance and operational risk including maintaining an effective control environment and support the execution of the bank's strategy, policy, and risk appetite
Lead a culture of Continuous Improvement, ensuring customer centricity is at the forefront of all planning and process activity.
Champion various disciplines to lead, develop, promote and implement strategies in relation to the efficient and cost-effective management of Financial Crime obligations and protocols
Delivery of strategic change outcomes into your team to support the banks overall strategic agenda.
Collaborate with other departments to streamline processes, improve performance and enhance overall service delivery ensuring customer centricity is at the forefront of all planning and process activity.

Mōu |About you:

Ability to learn and lead in a change environment
Demonstrated ability to drive a continuous improvement customer-centric culture
Demonstrated experience leading, motivating and developing teams.
Lead with an agile approach and growth mindset.
Ability to work independently at pace and prioritize
Ability to build and maintain effective relationships across a diverse range of stakeholder groups and functional lines.
An ability to analyse and use data to make good business decisions and drive team performance.
Knowledge and understanding of risk management and compliance management frameworks.

He aha tā mātou | What can we offer?

We offer a competitive salary, great banking benefits, heaps of personal and career development opportunities, flexible working styles, banking and parental benefits.

We have a warm culture of caring people who all jump in to innovate and support each other. Our people grow their mindsets, learn, evolve, and utilise their skills while being empowered to make decisions.

At ASB, we are committed to our vision and values of Ngākau Pono (Integrity), Manaakitanga (Caring), Awata (Passion), Māia (Courage) and Kāpuia (United). Our strength comes from caring about our people, our customers, our community, and environment.

As a values driven and Rainbow Tick certified organisation we are committed to providing a diverse and inclusive work environment, where we bring our different perspectives and strengths to achieve ASB goals together. We offer excellent career progression opportunities and a flexible and supportive culture. We help our people grow and we celebrate together.

Finally, we offer a variety of challenges and exposure throughout ASB Bank in a large-scale environment, filled with passionate people, focussed on delivering world-class software and infrastructure services that help our customers.

Me pēhea te tono | How to apply?

See yourself here? Step forward.

Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas. 

FCI Manager

ASB Bank Limited

FCI Manager

ASB Bank Limited

Auckland

ASB Bank Limited

FCI Manager

Location

Job Description

Hard Skills Required

Soft Skills Required

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