ASB Bank Limited
Business Customer Experience Coach
- Posted Today
- On Site
- Full Time
Location
Auckland
Job Description
- Opportunity to use your frontline leadership experience to make a real difference to our leaders
- Build on your existing coaching and mentoring experience
- Support Business Banking strategic initiatives
Nau mai ki ASB
At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future. Our products don't just serve ads or stream movies - they underpin our economy and touch people's lives.
Our Business Customer Experience (BCE) provides coaching support, tools and processes that empowers our bankers to achieve good customer outcomes in every interaction.
Te tūranga | The role:
As a BCE Coach, you will actively coach, support and mentor our Business Banking leaders to become effective coaches, ensuring they have the knowledge, skills and tools they need to coach exceptional customer focused performance to their frontline teams.
Your coaching will align with delivering the strategic outcomes for Business Banking including developing relevant capability across our people leaders to enable current and future success. By supporting our strategic initiatives, you will play a key role in taking our leaders to the next level.
The preference is for this role to be based in Auckland, however we are open to applications from people to be based at any ASB Regional office in Aotearoa.
Ō pūkenga | About you:
First and foremost, you will be a passionate about developing our people and know how to get the best from people through your effective coaching, developing and mentoring. Your proven coaching skills coupled with sound written and verbal communication skills will underpin your ability to build credible relationships across all levels of the business.
You will have an adaptable and flexible approach to help carry out effective coaching sessions across varying teams. Due to the nature of this role, a comprehensive understanding of Business Banking products and services, strong commercial acumen and frontline leadership experience would be beneficial.
Te mahi ki ASB | Working for ASB:
In our diverse and accepting environment, our people grow their agile mind-set, learn, evolve, and utilise their skills, while being empowered to make decisions.
We offer a competitive salary, great banking benefits, heaps of personal and career development opportunities, flexible working styles and parental benefits.
For more information see the attached position description, please note that all applications must be received via our careers site online.
Me pēhea te tono | How to apply?
If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!
Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.
Hard Skills Required
- Financial Services Knowledge
- Customer Experience Delivery
- Risk Management
- Change Management
- Stakeholder Engagement
Soft Skills Required
- Strategic Thinking
- Collaboration
- Clear Communication
- Customer Focus
- Results Driven
Benefits and Perks
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🤱Extended Parental Leave
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🏘Work from Home
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🧕Inclusive Workspace
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⚖Work-Life Balance Support
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💸Payroll Giving
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💼Life Insurance
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🧠Mental Health Workshops
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🌿Wellness Program
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📈Professional Development
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🏎Competitive Salary
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🎉Employee Discounts and Rewards
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🎖Long Service Rewards
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🏆Performance Bonus
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⏰Flexible Work
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🍇Fruit Box
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☕Work Café
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Wellbeing Support
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Bereavement Leave
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Sick Leave
Job Schedule
- Shift Work
- Monday to Friday