Call Centre And Customer Service, Auckland

Call Centre And Customer Service Jobs in Auckland

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People3Sixty

Credit Collections Specialist

  • Posted 1mo ago
  • Hybrid
  • Full Time
Location

Auckland

Job Description

We are seeking a dedicated and experienced Collections Specialist. If you’re a skilled communicator, accustomed to high-volume environments, and excel at handling sensitive financial conversations, this role could be your next career move.

As a Collections Specialist, you’ll be a vital part of operations, working within a team to engage with customers to manage overdue accounts with professionalism and care. You’ll be tasked with developing effective recovery strategies and maintaining strong relationships with customers, ensuring each interaction is handled with respect and discretion.

Key Responsibilities:

  • Manage taliored outreach to clients with outstanding balances, primarily over the phone and through other communication channels
  • Conduct sensitive conversations with empathy and professionalism to establish positive solutions
  • Negotiate payment arrangements tailored to meet both client needs and business objectives
  • Maintain detailed and accurate records of interactions and agreements within the company’s database
  • Consistently meet and exceed performance targets in a fast-paced, high-volume environment


You'll have....

  • 3+ years of experience in financial collections, within New Zealand
  • A strong communicator with demonstrated success in high-volume collections roles
  • Exceptional interpersonal skills for managing delicate financial conversations over the phone and in person
  • High level of accuracy and speed in typing and data entry
  • Solutions-oriented with a proactive approach to problem-solving in complex situations
  • Able to manage confidential information with integrity and professionalism


This role offers an opportunity to make a real impact in a tight knit team environment, with potential for further professional development. Our client values resilience, empathy, and high standards in service, providing a supportive space for you to excel in your collections career.

If you’re ready to advance your career as a Collections Specialist with a leading financial services provider, apply today through. We’re excited to help you make your next great career move.

Job Schedule

  • Monday to Friday
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.