Call Centre And Customer Service, Auckland

Call Centre And Customer Service Jobs in Auckland

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Sleepyhead

Technician

  • Posted 4d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Who we are:

We are Family! For over 85 years, Sleepyhead has been dedicated to helping New Zealanders get a good night’s rest. 100% Kiwi owned and operated, we provide local jobs and invest in the local community.

We are a family-owned business, employing over 1,000 people across both countries. With family values, we’re a company that cares immensely about our people. They’re part of the family, essential to our success and some have even worked with us for over 50 years!

We are part of The Comfort Group, Australasia’s largest bedding and foam manufacturer, operating across seven factories nationally in New Zealand and internationally in Australia.

The Opportunity

Reporting to the Supervisor, your role will be working as part of the dispatch team to ensure orders are securely packed and labelled correctly for pick up:

Your responsibilities may include, based on your experience:

  • Rotation of duties eg: Basic Machine Operation, QA. Packing and Labelling
  • Warehouse Roles are also available, which include, Forklift Operation
  • Loading and unloading containers
  • Manual Handling – up to 30Kgs
  • Conduct quality checks on all products and report any faults/concerns
  • Always follow safety guidelines and report any risks immediately


About you
The successful applicants will be hard-working team players and will be able to commit to permanent employment. In addition to this, you will be:

  • Physically fit and capable of lifting to 30kgs
  • Good time management skills and a solid attendance record
  • A willingness to learn and a can-do attitude
  • Strong attention to detail
  • Any experience working with fabric/textiles will be highly regarded
  • Previous experience in Manufacturing is an advantage but not essential


On Offer
Upon completing training, you will contribute to manufacturing the best sleep solutions. You will join a friendly, supportive team with opportunities to learn and grow your skills, with possible longer-term career options within the organisation. As well as:

  • Subsidised Cafeteria
  • Competitive Rate with Overtime
  • Consistent hours
  • Staff discounts
  • Onsite parking


This is your chance to join our team, which has remained the market leader in the bedding industry for over 80 years. If this is the opportunity you want, don’t delay. Click on the ‘apply’ button to submit your resume!

Hard Skills Required

  • Active Learning
  • Able to lift to 30kgs

Soft Skills Required

  • Interpersonal Skills
  • Physically Fit
  • Dependability
  • Collaboration/Teamwork

Benefits and Perks

  • 🎉
    Employee Discounts and Rewards
  • 🅿
    Free Parking
  • 💚
    Counselling Services

Additional Compensations

  • Penal Rates
  • Overtime Pay

Job Schedule

  • Monday to Friday
  • Shift Work

Company Video

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.