Call Centre And Customer Service, Auckland

Call Centre And Customer Service Jobs in Auckland

1 ... 65 66
Apply Save

Oranga Tamariki

Youth Justice Social Worker

  • Posted 1w ago
  • On Site
  • Full Time
Salary

$81.21  -  $97.56 k/yr

Job Description

  • Full time, permanent opportunity
  • Based at Papakura Site
  • Remuneration starting from $81,206- $97,557 based on experience



Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.

In our work, we aim to demonstrate these values:

  • We put Tamariki first
  • We believe Aroha is vital
  • We respect the Mana of people
  • We are Tika and Pono
  • We value Whakapapa
  • We recognise that Oranga is a journey


We are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Mō te tūnga | About the role

Youth Justice is a pathway for tamariki and rangatahi who have, or are alleged to have, committed an offence. It gives them a genuine opportunity to change their lives for the better without getting a criminal record and to make positive strides forward.

In this role as a Youth Justice Social Worker within the team, you will work in partnership with rangatahi, their whānau, police, youth advocates and essential government and community support services to address the underlying factors that contribute to offending as early as possible, to reduce the potential for lifelong offending.

This role will provide a real opportunity to positively influence rangatahi, and whānau in your community. Our belief is that in the right environment, with the right people surrounding and nurturing them, any tamariki and rangatahi can, and should flourish.

Ngā pūmanawatanga ōu | What you will bring

  • A passion for working with youth, connecting, understanding and building relationships to help provide positive outcomes for our rangatahi
  • A Social Work Qualification with Full Registration and current Annual Practising Certificate with the New Zealand Social Worker Registration Board
  • Excellent relationship building skills
  • Strong written and verbal communication skills (you will need to provide professional written and verbal feedback to the courts)
  • A commitment to bi-cultural practice and a culturally responsive approach (including a good Understanding of Tikanga Māori and Te Tiriti o Waitangi)
  • An understanding of the Oranga Tamariki Act and Youth Justice processes
  • Proven expertise and social work practice in child protection and an understanding of New Zealand Legislation that relates to the safety of children and young people
  • A full, clean driver's licence


Nōu te rourou | What's in it for you

Oranga Tamariki offer an impartial remuneration package ranging from $81,206 - $97,557 depending on experience and offer progression annually for experience through tenure. We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing.

We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

Me pēhea te tuku tono | How to Apply

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address. If you have any questions about role, please contact Info_recruit@ot.govt.nz

Applications Close: 19th December 2024

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.

To be considered eligible for this position you must hold a Social Work Qualification and/or Full Registration and a current Annual Practicing Certificate with the New Zealand Social Worker Registration Board.

Hard Skills Required

  • Social Work Qualification
  • Registration with SWRB
  • Assessment Skills
  • Care Planning
  • Crisis Management

Soft Skills Required

  • Team Collaboration
  • Resilience
  • Problem-Solving
  • Empathy
  • Communication

Job Schedule

  • Shift Work
Report This Job

Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.