Call Centre And Customer Service Jobs in Wellington

• Based at Police National Headquarters (PNHQ)
• Office of Constable/Police Employee
• Permanent
• NAV
• JR 5054061

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.


Stand at the stern of the canoe and feel the spray of the future biting at your face



Mō te tūnga | About the role



The 105 Digital Portfolio is looking for a dynamic, motivated, customer focused person to join the team. This is an exciting opportunity to work within the Services and Resolution Group. The purpose of the Services and Resolution Group is to ensure the New Zealand Police provide our customers, partners and our people with efficient and effective ways of interacting with police systems and the resolution of their cases, queries and questions.


You will be supporting and supporting the ICT product teams in defining business technology, solution design, service management, risk management and relationship management.


This position is unique and will require an infectiously positive attitude to grow their overall ICT skills and understand how ICT supports the delivery of services to our communities.





Key Accountabilities:

• Work with the national Stakeholders to facilitate, lead and support the delivery of the modernisation of the 105 digital.
• Identify, build and maintain effective strategic partnerships with a broad range of stakeholders including frontline staff, mobility and ICT.
• Collect, analyse and disseminate information (both written and verbal) in a clear and concise way to assist decision makers and support staff.
• Plan for the deployment of new applications, enhancements, and improvements.
• Build strong and long-lasting relationships to ensure service delivery.

He aha taau e kawe mai | What you’ll bring


Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

• Represent the customer by maintaining and prioritising workloads to maximise and enhance organisational outcomes.
• Worked with stakeholders, end users, and customers to understand their needs and goals.
• Acted as the voice of the customer and provided an improved vision for the team.
• IT exposure
• Excellent communication skills and team focused mindset
• Built and enhanced effective relationships with customers
• It would be advantageous but not a requirement to have experience in the 105-call centre or File Management Centre

Whakaritenga motuhake | Special requirements



Current CPK at the rank of the vacancy you are applying for (Constabulary only).
For both Constabulary & Police Employees:
Agree to enrol in a leadership programme at the advertised level, at a future date or
Have qualified under CEP or a previous Career Progression Framework at the level you are applying for.


This role is set at Team Leader/Manager level, this means your key purpose is “to lead the activities for Our Business and enable people to deliver them.”



To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/12-2024/product_business_partner_-_service_and_resolutions.pdf





Mo tātou | About us



New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.



Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.



The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.



To view more detailed information about our recruitment process along with further details about requirements please click below link:

https://www.newcops.govt.nz/sites/default/files/applicant_information_pack_2023_external.pdf




Tono ināianei | Apply now


If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing  and police vetting prior to any written offer being made.  

  

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers 

  

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.  

  

  

Utu ā-tau | Salary



This position is covered by a collective agreement and salary will commence between $110,425 and $117,014 dependent on skills and experience relevant to the role.  



If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.


Please note: Deadline for applications is 5:00 pm on Tuesday 17 December 2024. Applications may be reviewed prior to the close date as well as contact made with candidates.


Interviews are tentatively scheduled for February 2025


If you have any questions about this vacancy, please contact Rachel.Uelese@police.govt.nz