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Our Network Support Centre (NSC) plays a crucial role in ensuring our urban bus drivers stay on the move by coordinating safe public transport systems for both our team and passengers. The NSC team is operations-focused, providing precise and real-time radio support to maintain the smooth functioning of our public transport bus network.

The role:

• Support our drivers via radio to solve any on-road problems and queries to ensure the safe day to day delivering our transport services.
• Monitor our Real Time Information (RTI) system to proactively resolve operational issues.
• Manage our RTI system for regular reporting and data analytics.
• Coordinate bus movements during major events, breakdowns, accidents, and traffic delays.
• Work closely with our operations team to proactively manage our services, such as communicating changes and escalating ongoing issues that need attention.

Our urban bus network relies on the communication from our network support centre to keep our services moving and operating efficiently, when an urban bus leaves the depot gates and returns again.

We are looking for:

• Advanced communication skills, including verbal and written to clearly communicate concise information calmly.
• An interest in the public transport sector
• A skilled multi-tasker, with problem solving and decision making abilities.
• Good computer skills and the ability to accurately record information in real time.
• Able to apply and follow process steps; sometimes while operating in a time critical situation.
• Strong time management and organisation.

What do we offer?

• Full time role on our shift roster based at our Lower Hutt depot
• Our shifts operate Monday to Thursday (5.00am to 1.00am) and Friday to Sunday (starting Friday 5.00am, through to 1.00am Sunday). There are also additional hours available from time to time.
• Career growth opportunity for someone looking to take the next step in the transport industry.
• An insider view to the transport networks of Wellington and Hutt Valley, help us keep the region moving!

Tranzurban is part of the Tranzit Group whanau and are leaders in delivering high-quality transport and tourism services across New Zealand. With nearly 100 years in the industry, we are on a continued journey to excellence and employ over 2,000 team members NZ-wide.

Does this sound like the role for you? Apply today with your CV and Cover Letter. We will be reviewing candidates as applications are received.

Applicants for this position will only be considered if they have NZ residency or a valid NZ work permit.

Applications close: 11 April 2025