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Westpac New Zealand

Manager Customer Service

  • Posted 1w ago
  • Hybrid
  • Full Time
Location

Auckland

Job Description

Manager Customer Service

  • Auckland Contact Centre
  • Secondment for 12 Months
  • Working one weekend in 9


Mō te Tūranga – About the role
The Manager Customer Service leads key Contact Centre functions within the Everyday Banking team and is responsible for driving performance of your team members to ensure our ongoing business and customer success.

This role will be focused on leading and coaching a large team to deliver a seamless customer experience, as well as keeping your eye on resource management and working with other people leaders to effectively utilise available workforce to achieve required service and skill level.

You will also be required to lead key initiatives to support growth and innovation.

Ngā mea kia whai angitū ahau? – What do I need to be successful?
Your demonstrated knowledge of relevant regulatory obligations is a key part of this role, ensuring that our processes and procedures remain compliant whilst operating efficient and effectively. In addition to this you will have:

  • Proven recent experience (3+ years) as a successful leader and coach
  • Demonstrated expertise in management of a contact centre environment, or similar high paced customer facing team
  • Highly developed interpersonal, networking and communication skills
  • Expert knowledge of the financial services industry
  • Demonstrated experience in leading change
  • Commitment to and demonstrated coaching ability
  • A business tertiary qualification preferred


Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

23 January 2025

Hard Skills Required

  • AML/CFT knowledge

Soft Skills Required

  • Time Management
  • Communication
  • Coordination

Benefits and Perks

  • 💻
    Company Supplied Technology
  • 💚
    Counselling Services
  • 📱
    Discounted Phone or Internet Plans
  • 💸
    Payroll Giving
  • ⛑
    Uniform Provided
  • 🤱
    Extended Parental Leave
  • 📣
    Referral Bonuses
  • 💼
    Life Insurance
  • 📈
    Professional Development
  • 🏘
    Work from Home
  • 🏎
    Competitive Salary
  • ⚖
    Work-Life Balance Support
  • 🎖
    Long Service Rewards
  • 🏆
    Performance Bonus
  • 💯
    Employee Mentoring Program
  • 🩺
    Health Insurance
  • ⏰
    Flexible Work
  • 👶
    Childcare Support
  • 🚶
    Ease Back to Work

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