We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Opportunity to step up and grow your career, expand your skill set and engage with the wider business
Monday - Friday, 10:00am - 6:30pm, hybrid work environment, Auckland based
Team Benefits + 5% discount & double discount on ALL fresh & own brand products!

Ready to make an impact? We are!
The team is responsible for providing quality and efficient customer service within agreed targets for our customers. We have high volumes of work, during the week we are helping over 1000 kiwi’s each day via calls and emails. There is never a dull moment and the work is highly satisfying. Embark on a journey to create the ultimate’s Woolworths customer experience.

We always put our customers first, they are at the heart of everything we do and this team isn't the exception. Our leaders work hard to make sure we all collectively follow our mission as a business and also step in to help and guide us when needed.

About the Role | Mō te Tūranga
As a Customer Care Team Leader, your job is to enable the team to have the relevant tools and knowledge to do their job right. You will have the opportunity to coach them, develop them and lead them into success. It is a challenging role, but one that will give you lots of satisfaction at the end of the day.

The team are a busy bunch. As a leader you’ll jump in and lead from the front, you won’t be afraid to get your hands dirty.

Bring your passion for people and join this high performing team in this truly rewarding role that really does make a difference! Get amongst it and apply now.

About You | Mōu
To achieve the above, you will need to have a passion for frictionless customer experience, a few years under your belt in a contact centre as well as team management experience who is driven to achieve successful outcomes for the business through your leadership.

Some of the key responsibilities:
Provide daily direction and communication to Senior Customer Care Representatives so that customer service calls/emails/live chat/social are answered in a timely, efficient and knowledgeable manner
Provide continual evaluation of Senior processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers and sakeholders.
Provide statistical and performance feedback and coaching on a regular basis to each to Senior CCR

Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ

Our purpose is to make Kiwis' lives a little better every day.
We’re friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you’ll be working with a business that touches the lives of three million New Zealanders a week. We offer a diverse range of career opportunities across our ecosystem.

Woolworths
Cartology, Vineonline & WooliesX
Primary Connect
Wholesale Distributors Limited (Fresh Choice)

We are proud to be a Work 180 endorsed employer for all women, view the great work we do here.

Come as you are | Nau mai, whakatau mai
We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.

If you’re smart and good at what you do, let’s work together | Me mahi tahi tatou

Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

Customer Care Team Lead

Woolworths New Zealand

Customer Care Team Lead

Woolworths New Zealand

Woolworths New Zealand

Customer Care Team Lead

Job Description

Hard Skills Required

Soft Skills Required

Benefits and Perks

Job Schedule